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ohoh4312

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  1. Thanks for the reassurances - it has helped me calm down a bit, but still dithering! So do I wait for them to reply or do I just go ahead with court, considering they are outside of the 14 days? Then do I tell them I've started proceedings or not? I've read so much about what to do but find it really scary in practise!
  2. Ok in a nutshell we followed all the procedures, last letter back from Abbey said they needed more time - 8 weeks! - to investigate our "complaint." (Thats after the initial four weeks they always tell you it will take.) We wrote back telling them they had 14 days to pay up or we would go to court (following the template letter, and offering to accept a slightly lower amount, without prejudice.) The 14 days was up yesterday, but we have heard nothing. Is this going to be a tough one, considering the amount involved? Do you think they are going to throw everything they can at us to stop the claim? We are so worried about going to court, that one false move or incomplete paperwork will mean we lose the £250 court fee and any hope of the £7,500, which plus statutory interest is over £9,000. We are going to buy the lawpack and the book on small claims, but any reassurance or guidance from anyone here would really be appreciated. Thanks all from very worried, and probably soon to be, ex-customers of Abbey
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