Hello ladies & gents
Thank you soooo much for all your words of advice - it is much appreciated!!! Sorry that I've not posted a response til now but I've been feeling poorly.
Anyway, I thought you might all be interested to learn of the MAJOR SUCCESS that I have had with those lovely(!) people @ Northern Rock ...... At the same time as I posted my thread on here, I fired off a 7 page epic e.mail of complaint to the Chief Executive Officer of Northern Rock (Andy Kuipers).
I pointed out to him that as a financial organisation, they have a flagrant and abusive disregard for