Well now 2 days by the 5 working reply notice

Business premises

Unfortunately SP are the current supplier

Have emailed their CS for clarification, I'm awaiting their reply

As a verbal contract (which starts on the 30th June) was entered into according to Scottish Power CS when the MD was caught on the phone a few weeks ago

Are there any options on how to cancel?

I've asked for a copy of the Sales Call which requires a £10 cheque

Thanks for the reply

TBH I would be happy if DABS would offer technical advice and see if I could fix myself, however they either can't or won't offer tech support

Think I'll phone CS and see what they say

Anyone?

Purchased a laptop as a Xmas present (16th Dec), gave it to sister on Xmas day, a few weeks later she said she had the following issues -:

Windows 7 Logon screen fills with characters on logon screen (no keys are stuck) If you put the laptop to sleep and turn back on again, the touchpad fails to work (you have to shutdown the laptop and re-boot to fix)

I emailed DABS on the 11th Feb, asking if they knew of a fix to the above to which they replied

"I am sorry to hear that you are experiencing problems with your item. In the first instance, you would need to contact the manufacturer to discuss the fault with them and to obtain a fault reference number and once you have this, we will be able to create a return for you."

I replied that my contract was with DABS and not Samsung, so DABS replied

I have created a return for a replacement for you. Please package the goods securely and label as below: Please note that if the goods are found not to be faulty, they will be returned back to you which is why we require the fault reference number from the manufacturer.

Thank you for contacting our customer services team. We confirm that once we've received the item(s) from the sales order below, we'll pass it to the manufacturer for repair under warranty. Please note this process could take between four and six weeks

TBH I was looking more for technical support rather than a replacement, so where DABS correct in referring me to Samsung?

Secondly is 4 to 6 Weeks an acceptable timeframe to handle a return, if I have to go down that road?

All input welcome

Well, I've been usnig 6.1 since launch and had no issues. What do you have runninhg when it stops ?

Seems to be that when I lock the phone, it's more prone to turning off

(1) Fit for purpose is an emotive term, and pretty bogus, IMO. Two identical phones (with potentially the same problems) could work fine for one person but not another. This would point to it being a bum choice by the consumer, than a problem with the handset.

 

Phones that freeze, can be caused by network issues or software downloaded by the user. This weakens any FFP claim as the poroblem was caused by the additional software not checked or approved by the handset manufactureer or network.

 

As to point 2 - If after 2 unsuccessful repairs have been undertaken, a retailer will often arrange for a phone swap, either new or refurbed as new depending on the model. I believe CW actually state this as policy, but under SOGA after two failed attempts it becaomes difficult for a supplioer to maintain the issue is the consumer's fault.

 

Point 3 - What OS is being used? I'm not aware of what 'default' firmware is, as networks insist on modifying this with tgheir own bloatware and customisation, but lock-ups can be caused by the network interface too - the trick is to find out which!

The O/S in Win Mobile 6.1 and I'm running the latest official SE firmware

Also, worth noting thatSony-Ericssons have 24 months warranty i believe.

Thanks, I'll double check my paperwork from Phones4u to confirm

(1) No. You handset has nothing to do with your contract, this covers the SIM only.

 

(2) Entitled to a repair or replacement at the discretion of the dealer.

 

(3) You have the ultimate responsibility for your property. There can be issues but if fixed in firmware, then you are expected to have the handset upgraded and the problems shoud disappear. Many of the complaints on your model are related to usage issues more than inherent fault - so a 'not fit for purpose' accusation wouldn't fly.

Fair pidgeons on point 1

On point 2, at what point (when a product/service is'nt fit for purpose) in my case, the phone having been repaired under warranty twice for the same re-curring fault (and the same fault re-occurring weeks after the last repair), can you argue for a replacement or compensation?

Point 3 - I deliberately left the phone in it's default state, with the latest firmware that SE left on the phone, to ascertain if it was an usage issue.

Three weeks later, the phone is constantly freezing - surely that's not fit for purpose?

Currently got a Sony Erricsson Xperia X1 phone which has been repaired twice in just under 12 month under warranty

The phone was purchased from Phones4u on a Vodafone contract

Sony Erricsson repaired the phone under manufacturer's warranty on the previous occassions!

Since I received the phone, it worked flawlessly for 3 weeks, then the previous fault of randomly turning itself off 10-20 times a day has returned

Looking at some of the forums, it seems to be an inherent fault in this handset and I'm not the only one experiencing this problem

What are my options?

Am I entitled to get another phone under contract?

Or am I only entitled to a new replacement?

Or a repair only?

Or am I screwed as the phone is now out of it's 1 years manufacturer's warranty?

Secondly, who has the ultimate responsibility regarding the phone?

Phones4u - who I purchased the phone/contract with?

Vodafone - The Service Provider?

Sony Ericsson - The Mobile Phone Manufacturer?

Thanks in advance!

I contacted Vodafone, told them I was'nt happy at them essentially trying to tie me to a new contract, said it would definetly lead me to leave to a competitor, but if they offered a cash credit it might be dissuade me doing so, got an email back offering £70 credit on my next bill - result

Been with Vodafone for about 5 years, 3 years ago negotiated my current price plan which included a £14 Extra's pack FOC.

However only noticed recently that since May 07 (when my 2nd 18 month contract commitment lapsed) that they have stopped giving me my £14/month credit.

This works out about £70 extra I've paid (im on DD so did'nt notice the difference)

Emailed Vodafone and they emailed me back offering me a £25 extras pack FOC for 3 months, but then advising me to pick a new plan & handset after those 3 months

There are two reasons why I don't want to go for this deal -:

a) I can sign up to Virgin for 300 mins & texts for £10 a month (although this deal is only valid until the end of the year)

b) IMO all Vodafone are trying to do is tie me to another 12-18mth contract on an uncompetitive tariff

What are my rights in regards to Vodafone taking off the £14 credit?

My arguement is I was'nt notified and that the contract should have continued as it had over the previous 3 years, Vodafone's arguement is that the contract had finished after the 2nd 18 month commitment.

Any help would be appreciated

In short, yes I would. Scots law differs to a degree from English law, and some procedures may be different also.

 

Consumer Direct will advise you on what action to take (which will probably involve contacting the store manager, then putting the complaint in writing).

 

Don't let certain individuals on this site lull you into unwise action. I think everyone knows who I'm talking about.

Just had a phone call from the same lady. Totally different attitude. She's arranged for a FREE estimate at the local comet repair centre (about 5 mins from my door). However I won't know until the estimate is completed wether myself or Comet will be liable for the bill.

Right, took the DVD recorder back to the shop and basically the shop manager never had a clue. He told me I had to contact Head Office as the store could'nt authorise a free repair.

Comet contacted me this morning and a quite cheeky lady informed me that there was no way I was entitled to a free repair due to the DVD being nearly 18 months old and that I had misenterpreted the SOG Act and would have to pay for any repair.

So what do I do now?

Phone trading standards?

As blacksheep said the warranty is in addition to your rights, and even if it has run out, comet are still liable.

 

Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

 

Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

 

It is reasonable to assume a DVD recorder should last more then 18 months, therefore the product is not durable and therefore not of satisfactory quality. You are entitled to a working product taking into account wear and tear.

 

Comet are liable to repair or replace the product within this reasonable period, take it back to the store and print out the below link, or write to head office, returning it for a repair/replacement (they get to decide) under the Sales of goods act 1979 (as ameneded), that you are not returning it under the warranty and that THEY need to sort it out as the retailer.

 

http://www.dti.gov.uk/consumers/fact-sheets/page38311.html

 

Sorry my wording is real off today, but hopefully is understandable

Thanks for that, I'll give it a whirl and let you know the outcome

when did you buy the recorder? I'd also point out to the shop that a waranty is in addition to your rights under the SoGA and not in place of them.

Bought the recorder Dec 24th 2005, returned it Dec 14th, 2006 under warranty, was repaired, I did'nt get it back until the 29th January 2007 and the same fault happened again about 2 weeks ago, but I did'nt take it back until last Friday there

Had a DVD recorder repaired under warranty last December, didnt pick up the DVD recorder until the 29th January 07 and found the old fault had returned about 2 weeks ago.

Only took the DVD recorder back to the shop on Friday (4th May), waited 20 mins while the shop phoned their Service dept, he could'nt get through.

I left the DVD recorder with the shop and told him to phone me with an answer, get a phone call today saying that my 90 days warranty on the repair has expired.

When I questioned this as I had only picked it up on the 29th January and the fault had occurred within the 90 day period, he said that the Service dept count the warranty starting from the day it's posted back to the shop, not when it was picked up.

I stated that Comet had'nt contacted me despite them saying so.

What are my options, btw I'm based in Scotland if that's relevant?