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Ombler

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  1. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  4. The best price and with free clutch was in Coventry and Slough e-mail John Tee on [email protected] i cannot remember the website, sorry.
  5. and i am not being unreasonable with my expectations of the lifespan of this component?
  6. Hi People, I'm having some bother with BMW MINI over my gear box. This was my 1st letter to them explaining my situation. Dear Sirs, On the 21st October 2009 I dropped my Mini Cooper in at Stratstone Mini in Hull for its MOT. Having ordered my car from Paragon Mini, Hull in October 2003 I have continued taking it there for its MOT and all its services and repairs. (Paragon became Stratstone). I raised concerns when booking it in that a noise had started coming from the car when running in gear (a whine). My Mini has always had this sort of whine, I thought it was just the way it was, having taken it in to BMW previously and the vehicle passing its MOT’s and other inspections with no mention of it. However the noise has become a lot louder recently, I have taken a couple of friends of mine, who are mechanics, in my car to see what they thought and they have all said that its was coming from my gearbox (maybe it needed oil looking at or a bearing changing but nothing major). When I came back to collect my car again, it had passed the MOT with only a bulb out on my number plate that had required replacing. When I asked about the noise it was confirmed that the noise was coming from my gearbox. I was told that it was a noisy lay shaft bearing on the gearbox and the only thing to do was to put a new gearbox in that would cost me approximately £2,000.00! You can imagine my shock - for the sake of a £15.00 bearing! Welcome to Transmission-Rebuild-Kits.co.uk I understand the labour hours involved but I have quotes from garages up and down the UK some of which supply your dealers with reconditioned gearboxes and they are £400-£580 with fitting and one place even offered a new clutch for free. I informed Stratstone that my original Mini gearbox and clutch were replaced on the 10th July 2006 after only 37,272 miles. I was driving it a day or two after it had been in for a TLC service when the gearbox just collapsed and dumped oil on the road whilst at speed (not an experience I would like to relive!). On that occasion the gearbox and clutch were replaced under warranty but BMW were unable to give me any explanation as to how after not even 40,000 miles it had failed. Now my car has done around 71,500 miles in total, meaning that this gearboxes life works out at only 34,300miles which is worse than the last one. I have been looking into this over the last few days on the Internet and taking to my fellow members of MINI2.com - MINI Forum about this and I have found that it is not a rare or occasional thing for gearboxes to fail after short mileage and your garages have just replaced them with no explanation or charge. I was told by Stratstone that as my car is within six years I could put a claim in. So I asked that enquiries be made and I rang back today. I was told that you would be willing to put 50% towards the gearbox but that was all, this will now cost me £1321.00 I feel that this is highly unacceptable, I expected that when I bought a brand new car from BMW Mini I was getting high build quality, durability and the endurance that I would in any other BMW vehicle. I did not expect having to spend £2000.00 every thirty odd thousand miles for a new gear box because a £15 component failed. The Sales of Goods Act 1979 is in place to ensure that retailers must sell goods that are; as described, fit for purpose and of satisfactory quality. I think this has been overlooked in my case. I am disappointed because I know that usually BMW/MINI are usually of high quality from my long standing relationship with BMW. I shall continue to seek advice on this matter. I got a reply from Mini Main Customer Services saying. Dear Mr Ombler Thank you for your email dated October 26, 2009. I was sorry to learn of your recent issue with the gearbox on your MINI. I can appreciate the frustration this has caused you and for this I would like to express my apologies. MINI take great pride in the build quality of our products and as such, it is always disappointing to learn of a customer's negative experience. I have recorded your comments under case number 204793 as part of our ongoing improvement process. MINI UK are fully committed to each of the MINI vehicles produced. This commitment takes the form of the warranty provided with each MINI from the date of first registration. This warranty is in place to cover the cost of any unexpected repairs that may become necessary. At the conclusion of this warranty, we recommend that owners invest in an insured warranty to maintain this level of protection. Should a customer choose not to invest in an insured warranty, they accept responsibility for any costs that may be incurred as a result of a repair to that vehicle. In the absence of a warranty, MINI UK operate a goodwill policy with our network of dealerships, whereby we can review a potential contribution towards remedial work to a vehicle. Any offer made is at our own discretion. In light of your concerns, I have reviewed the information supplied by Stratstone Hull relating to this issue. I regret to inform you that MINI UK are unable to increase the gesture of goodwill offered towards this repair. I can confirm that we would stand by the gesture of fifty percent of the cost of the parts that has been previously offered. I am sorry that you have had cause to contact us, however, I trust that my response serves to clarify our position on this matter. Yours sincerely MINI UK Anthony Quilter Customer Service Executive Ellesfield Avenue Bracknell RG12 8TA I then got in contact with the Garage again and was told that because they replaced the gearbox under warranty and did not pay for it there was no warranty on that and it's warranty started in 2003 regardless. Surely this is wrong and i am being lead up the garden path? Anyone with similar problems/issues like this that could give me advice please. I'm pretty sure i'm correct with what i am saying under the Sale of Goods Act S.14 (2) which says that goods must be of satisfactory quality taking into account things like durability, price and description etc Thanks for lookin at this and hope you can be of help. Ben
  7. Hey guys anyone got address for Egg, going to send my data request in and have a look what they took. Thanks BEn
  8. Or would I send this to the county court manager?
  9. thanks david, would i just write a letter to Mr Jeremiah requesting this?
  10. they cannot worm there way out can they?
  11. barclays send me a letter in the begining offering me a settlement of under a third of what my claim was but i regected it,
  12. got a date for my hearing against Barclay's its at the beginning of next year. on the letter it mentions i have until the 18th of sept to have standard disclosure of documents. What does this mean? is this simply a case of sending a print out of my schedule of charges to Mr Jeremiah? I was thinking of writing to him to see if he's now interested in an out of court settlement. Any one with any hints, tips or pointers? thanks guys Ombler
  13. Thanks Louize, I wite that letter to Amex adressed to Sylvia McAllister (address on the sitcky at the top of the forum) She's been ace after "there's nothing Amex can do" from the customer services, i think she's kicked some peoples butts as i got a letter appoliagising for any stress ect and they sorted AIC out and settign me up with brand new accounts and they wrote to experian and the other people to get the default removed!! Result or what! Ben (happy as larry) (who as larry anyway???)
  14. hi i got to the final warning stage before court action, but i got wrapped up with work and trying to get barclays. any way out of the blue i got a geasutre of goodwill cheque in the post with all the interest up to when the letter they sent with the cheque was sent. which i thought was aufully nice of them. Keep going guys you'll get results Ben
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