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Lisa_martin

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Posts posted by Lisa_martin

  1. I'm hoping you can help me.

     

    January this year my very old but very trusted Fijitsu Siemens Laptop blew up. it wasn't the lappy but the charger that took the lappy out :sad face: So I got on to the insurance company and they sent me £360 in comet vouchers for the replacment. I wasn't extatic by the amount but as depreciation sets in and the laptop was old I accepted. Anyway, off I went to buy a lappy only to find out that in Comet at that time I couldn't really buy a great laptop without adding money to it and at that time just after christmas I didn't have the kind of money available at a drop of a hat for the many Apple Airbooks they had on display so I looked a little on the lower budget end shall we say........

     

    Acer!

     

    GRRRRR angry-smiley-030.gif GRRRRR angry-smiley-030.gif GRRRRRRangry-smiley-030.gif

     

    And the thing is I still had to put money towards it!

     

    The problems I am having at the moment with this lappy is unbelivable.

    It runs when it wants too, it over heats when it fancy's it and shuts down because its been online for more than 1 hour at a time.

     

    I was wondering where do I stand with my rights as a consumer?

     

    I phoned up Comet who told me I had to phone Acer but I was led to believe that it's Comet who have to do whatever it is they have to do to sort the problems out. I phoned Acer, needless to say I got through to their customer support in India who was reading from a screen and really didn't understand the problem. Acer are in plympton, Devon. I live about 20miles from them and wondered would it be worth going there? but then I thought it is Comet who need to deal with this problem and not Acer?!

     

    Basically i'd like my money back but I don't think that would happen. but i'm not sure its a repairably job as it seems to me like its a manufacturing fault as the laptop isn't well vented to let the heat escape? I don't know really i'm no lappy expert.

     

    What should I do to resovle the problem?

     

    Thanks.

     

    Lisa tongue.gif

  2. Hello.

     

    On August the 13th 2007 I made the worst decision in a long time. I had virgin media installed.

     

    Within the 1st 10minutes of the engineer leaving the problems began.

     

    The T.V package was ok. The 20meg Broadband and our telephone with existing number didnt exist.

     

    The installation CD we were given to install on P.C just did not run. The Broadband took 24hours to connect and the worst thing was was that we were downloading slower than 56K dial up. out telephone number we had with BT hadn't been trasported over (the engineer hadn't been told to transport and was the 1st thing he had known about it as it wasnt down on his sheet!!!) we were given an Virgin Media number which I refused and told them to import the BT number. it took them 1month to do. The Broadband however was running at below 56k for around three weeks.

     

    My husband and I phoned and phoned and phoned day in and day out to get our problems sorted. 25p a minute calls to Pakistan still hadn't solved our broadband service I telephoned customer care to complain about the poor overseas service and that 3 weeks on I still didnt have what I wanted. The errrrr errrrrrmm not so polite customer service represent had called ME an IDIOT (unlucky for her it was a recorded convosation) because she had said that there was clearly something wrong with my P.C.

     

    Anyway Husband called the cancellations line because quite frankly we had had ENOUGH! On that line we spoke to a manager who had convinced us to stay by upgrading us to the XL t.v package for 6months and free movies for 3 months which I have to say I haven't even watched.

     

    Our package that we signed up for is Large T.V anytime telephone and 20meg Broadband all for £37 a month. but bizzarley we cannot have what we were sold for that price, our bills each month are £60 plus......

     

    I just simply cannot work this out. we have foned and foned but to be told that we cannot have the deal that we had been sold.

     

    Can anyone shed any light on this?

     

    Thanks lisa. P.S the next bill is for £74.30.

  3. Right,

     

    About 2months ago I had sent off my CCA request as per this site asking for my credit agreement for the 2 debts with studio and ace catalouges

     

     

    They both sent me back unopened credit agreements, there was nothing writtin in either of them, they sent this to me about 2-3weeks ago now but I have had a family crisis daughter broke her arm and had to have major op to put it back to gether again so I thought stuff it im spending time with mini me.

     

    Now with things better i'm not sure what my next step is? can anyone help me?

  4. Hiya,

     

    The letter states that they are coming on Tuesday to disconnect our supply or if possible fit a prepay meter.

     

    but as i said, this is the frst we know about it, but powergen are saying that they have sent us letters? But I have not got anything from them appart from a bill and this disconnection notice, and thank god we did get it because if were not here on tueday the guy on the fone this afternoon said that they will simply cut off your supply if your not there!!!!!

     

    well.. I dont know what to say to that.

  5. Right where do I start?

     

    4th of June a debt collector from Face2Face arrived at our house for the gas and electric bill that has not been paid (long story short just simply could not affored to pay the bills) He did not enter the house as me and hubby were outside the house watching my daughter playing. He told us why he was calling he had with him the amounts of both utility bills we saw his I.D so thought he was genuine. There was a few complications with the bills as they wern't addressed to either of us, just to "the occupier" So mr rep man said because of this we had to wait for him to submit all the information he had asked us back to powergen so we could have the bill in our name before he could come back and get a pre-pay meter in for us. (i had asked him to do this other than agree to a payment schedule as we are on benefits and dont have any money. While he was at our front door he asked us our income and expenditure, if we had chirldren, he noted what locks we had on our door and noted where our meters are.

     

    Then today....the postman brings us 2 letters, both from powergen saying to us that they are coming out om tuesday to disconnect the gas and electric supply and that there has been a warrent issued for entry costing us £230 EACH!!!

     

    Now I am upset by this as per our visit from mr Face2Face Rep man we were thinkin that we were gettin our pre-paid meters installed intime, as our bill with my husbands name on only arrived August 18th or there abouts that. Untill today that is the only thing we have recieved from powergen or face2face is the disconnection letter and the bill with hubbys name on.

     

    Forgot to mention hubby did actually sign to say he wanted the pre-paid meters installed as a way of paying back the debt.

     

    So what do we do from here?

     

    I have phoned energy watch and they put hubby thro to the major complaits dept at powergen.

     

    All help would be greatfully recieved. Thank you

  6. Right,

     

    I need help.

     

    I am confused and am hoping someone can clear my question up.

     

    My vodafone contract bill for £307 has been sent to a DCA. I am disputing this because at the time I held 3 contracts with them 2 were due to end their 18month contract may just gone and one was 5months (approx) till the end of the 18month contract.

     

    I had CCA'd them (wescot who is the acting DCA) because I am thinkin that is a rather large amount of money to pay out when all 3 contracts were close to the end.

     

    anyway this morning i get a letter from wescot saying...

    we can confirm under the terms of the consumer credit (exempt agreements) order 1989, article 3 (1)(a)(ii) this account is not regulated by the consumer credit act and is enforceable.

     

    I dont understand? are they saying there is no credit agreement? and if so suerly there must be terms and conditions somewhere i can read to find out why the amount is so much?

     

    can anyone enlighten me?

     

    Thanks

     

    Lisa

  7. hey guys,

     

    I got good news,

     

    I got my brother a room in a house share!!!!! he moved in tonight this is why I havent been here.

     

    Thanks for ll your help ans support and adivce too thanks u ALL SO MUCH

     

    I have been to the bank today and halifax are investigating fraud, so hopefully in 4 weeks he will have his money back the bank have refunded the charges to his account to so at least thats something.

     

    I will have a look now to see what he's entitled to by going thro the entitled to link,

     

    Thanks everyone :-D

  8. Hi thanks well, its because he's been staying for a short period of time with me since november. and have been warned by the scheme i'm on not to have him here or I will lose my house

     

    so i have to listen. as u can see, I have had him in a 2 bedroom house there's me and hubby, my daughter and then my brother who was staying here perminantly intill 4 weeks ago when he had to leave because of the circs.

     

    I know what your suggestion is but as u can see I have had him here for too long and now the scheme im on are aware of my brother and could pop by at anytime.

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