Lloyds still havent responded to the 20th April Second letter requesting money back. Though they have till 4th May which is the 14th day. Does it always have to be a standard 14days can one actuaally make it less or is it statutory requirement. I reckon by monday i would do the MCOL....sent off to Barclays and Abbey today. Also I hear LLOYDS drag their feet on this...any one able to buddy me through this lloyds issue?

Ultra691 you can go to the bank address list on FAQ and get the lloyds address. I sent mine to Andover and copied my branch

Hello everyone...after much dilly dallying I calculated my charges with lloyds £1445 its ridiculous, I have sent off the letter requesting a payback on the 9th of april and they sent me a letter dated the 19th april telling me the "charges were to cover extra work" and "customers are informed" blah blah blah; and the lousy people sent me another today dated 16th of april giving me a complaint number.