OK, If you have sent a letter of complaint to Rossendales and not got anywhere with it, let start sending our complaints to the "Professional Body" that they belong to the CSA... Below is a link to the Codes and standards:- on that page you will find the Link to the complaints form. lets fill there post bags and see if we can't get some action from there end? Codes & Standards

Complaint letter, sent to Local MP Local Counciler, Rossendales, and for the hell of it the PM

Right so i rang them, and pushed them for a response how how they would resolve...ended up with the women on the end of the phone hangin up on me.....round 2..the letter we got any good templates on requesting a refund?

Nice piece in Mr Darlings Pre Budget Report......

What woudl your advice be, call them demanding the charges be refunded? if i get no response send a letter... then what?? Thanks for the repsonse's so far

updated with dates, odd how DC fee was two days later.....

Breakdown of account: 06/08/09-DEBT:266 21/09/09-Visit 1: 24.50 28/09/09-Visit 2: 18.00 14/11/09-Waiting :120.00 14/11/09-Attendance/Van : 110.0 14/11/09-Levy Fee : 33.00 16/11/09-Payment By DC: 0.80 Total Debt for £572.46 Absoute joke....

Hi, I have a DMP in place, paying montlhy agreed figures, on time every month, looking at my credit file i have several defaults? is this correct , ok whilst ive not been paying the minumum payments, but i have been making payments to the cards/loans in question....... Advice would be most greatful

They said they had been before......they also siad they had sent a letter......still waiting on proof of both.... I'm sure we have a full break down from them its at home atm though.

£250 council Tax bill, Will post full breakdown of the charges when i get home.

Back in early November, rosendales barged into my sister inlaws place...refushing to leave untill debt settled or taken all her stuff, simply put we and close family got the money together that day. Now we have a break down of the charges some ridulcose figure of £120 for Van and another £100 for waiting.....they didn;t wait at all they were in in 3 mins...thanks to a silly flat mate (not his fault) Other than the obvious of calling rossendales direct and disptuing the charges, what would you guys here advise on doing should they shun all requests for a refund?

sorry bob it wasn;t a toll hunt, i im in total agreement, i don;t mind paying for what i have asked for/requested.

ok, what if i have no access to cash point, its out of order, a que and shop shuts in 2 mins...etc,

ok bob, i didn't check my wallet, get to the tills and ive only got a £5, the till operater is quiet happey for me to put some stuff back and buy what ia want with what ive got....don;t get the option with a darn card do i!

you got my point exactly!, nobody asked me if i wasnt to borrow that money they assumed...you you know want assuming does