This is my first post so i would be very grateful for any help or advice you guys can give me!
I am currently in the process of trying to claim back £1852 in bank charges from the RBOS.
I got my copy bank statements from them no problem and calculated the ammount i was owed. I sent my local branch a letter on 21st March to request they repaid me all of the charges, however I received no reply.
So I wrote to them again on 4th April, enclosing a copy of my letter from 21st March, asking them again to refund all of my charges.
I still didnt get a reply so I rang my branch last Friday and they advised me to ring a freephone number and somebody there would be able to help me. However, after holding for 25 minutes I was advised that RBOS had received my claim on 24th March but they were taking 8 weeks to process.
So i wondering if anybody else has been fobbed off with this excuse from the RBOS as it appears to me that they are stalling for time and im unsure if i should leave it till the end of May for a reply from them or should I pressure them for an answer now?