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I discovered this a while back too. Mine goes back six years so maybe that's all they keep because they need to when sued by folk for charges over past six years!

Fianlly got a letter from the bank in response to my first letter [dated 26 Jan]. Their letter is dated 8 February. No response to my later e-message (the one they deleted) nor my last letter giving them notice of my intention to take them to court. They have also now reduced my overdraft limit by £500, so once again they have started bouncing DD's! Fortunately, due to work I haven't filled out the forms for the small claims court. I have also found out that as I receive some benefits I may not have to pay any costs for the court case... some good news at last. I now have to 'stem t

Fed up with no response to my demand for all charges to be refunded I sent another e-message two days ago reminding the bank that the dealine is close of business today and then its the small claims court. Now for those unfamiliar with online banking and e-messages, you send messages online via the bank's web-site and the system keeps track of your messages and their replies. Well this time, I sent my message, got the usual copy on screen and printed off a copy. However, this time, after I did this and returned to the 'front page' I noticed that my message had disappeared! Now is thi

At the start of this year my mother was taken seriously ill and I had to travel 200 miles to be with her. I was away for about two weeks and as I am self-employed, no income was going into my account. When I returned I discovered that over £200 of charges had been levied, direct debits had been returned (incurring third party penalty charges) and some had been cancelled. I contacted the bank and despite an e-message (I use online banking), two letters and several long phone calls with various departments and employees, I have received no definitive answer to my request they refund these c