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About newbeltane

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  1. This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. I discovered this a while back too. Mine goes back six years so maybe that's all they keep because they need to when sued by folk for charges over past six years!
  3. Fianlly got a letter from the bank in response to my first letter [dated 26 Jan]. Their letter is dated 8 February. No response to my later e-message (the one they deleted) nor my last letter giving them notice of my intention to take them to court. They have also now reduced my overdraft limit by £500, so once again they have started bouncing DD's! Fortunately, due to work I haven't filled out the forms for the small claims court. I have also found out that as I receive some benefits I may not have to pay any costs for the court case... some good news at last. I now have to 'stem t
  4. Fed up with no response to my demand for all charges to be refunded I sent another e-message two days ago reminding the bank that the dealine is close of business today and then its the small claims court. Now for those unfamiliar with online banking and e-messages, you send messages online via the bank's web-site and the system keeps track of your messages and their replies. Well this time, I sent my message, got the usual copy on screen and printed off a copy. However, this time, after I did this and returned to the 'front page' I noticed that my message had disappeared! Now is thi
  5. At the start of this year my mother was taken seriously ill and I had to travel 200 miles to be with her. I was away for about two weeks and as I am self-employed, no income was going into my account. When I returned I discovered that over £200 of charges had been levied, direct debits had been returned (incurring third party penalty charges) and some had been cancelled. I contacted the bank and despite an e-message (I use online banking), two letters and several long phone calls with various departments and employees, I have received no definitive answer to my request they refund these c
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