Thanks for that tops all i needed Mike

Can someone tell me if you can claim back unpaid charges for cheques and going over your overdraft as all the letters seem to point to direct debits.

Hi everyone. I thought i'd phone Barclays Telephone Banking to request a list of Charges I have incurred over the last 6yrs. I expected them to fob me off but was quite surprised when the customer service adviser couldn't be more helpful. She explained that they can't provide a summary but can send my statements out for only £5. Then she went on to explain the process that Barclays are using: The statements should arrive within 5 Days Then highlight all charges and summarise with date and amount Write back to them with the summary of charges/enclose photocopys with the highlighted items and send back telling them what you expect and how much you want back and if you want the interest. Personally i will send recorded mail to prove delivery. Then they will write back within 5 days to confirm they recieved the request. And then it will take no more than 40 days for them to give you a result of the request!! They were really positive about it. I'm impressed with Barclays so far! Mike