This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

"HSBC has unveiled the biggest profits ever by a UK High Street bank, making a pre-tax profit of £11.5bn($20.97bn) in 2005" Full article here: http://news.bbc.co.uk/1/hi/business/4777714.stm Rog.

I've read the FAQs, the standard letters and the reports on the claims so far. My bank has hit me with £250 in charges over the last 3 months, but probably only £100 - £200 more over the last 6 years. My first thoughts are to phone first and ask for the money back, then go in and request it back in person, backed up by information from this website and with the fallback of having set up a new bank account in case they get nasty. I would then follow this up with the standard letter + claim procedure. Initially however, I am only going to ask for the £250 back, not the back charges, or any interest, on the assumption that this would be easier to approve at a branch level. Do you think this approach would weaken my claim if, when I take things further, I include the back charges and interest? Can it be used as a bargaining position - eg pay this amount now or I'll be claiming twice as much via the courts? Is offering confidentiality a good idea (and conversely, is it worth saying you'll post your story to the local paper if they get pissy and close your account? Any opinions gratefully received. Thanks, Rog.