Thanks a lot Hedgey! After a delay due to finances my forms are going off tonight! Hope they don't mind them not being in colour. Scared and excited!!!!!!!

Ok, so time is up. Now have to fill out my N1 claim form, but have a few problems: 1. none of the links to the form will load, but have managed to find and download it from somewhere. 2. It says to fill out when the account was opened, but that was when I was 13-14, dont know exact date. Does this matter? 3. I'm kinda scared! help and reassurance would be appreciated!

well my LBA is going off in the post tonight. Fingers crossed, but as you've suggested gonna keep doing my research so I am prepared!

wow, I kinda feel honoured now! I was quite shocked, and wondered if maybe they are re-evaluating the way they handle things since the 13th. Might frame it! Well this time next week I will have sent my LBA, so glad that I found the CAG would probably still be dithering about whether to do it or not if I hadn't. Thanks for the help and suport so far!

well I got a response yesterday. when I got home there was a letter from NatWest thanking me for my query and saying that they were looking into my claim. Have to say it was a very short scruffy and obviously templated letter, which amused me to no end. Glad to know that they have had so many of these claims to have template letters. Does this effect my next step, do I still send the second letter after 2 wks? Am hoping yes, really like sending the snotty letters (nice to be on the other side for once)

I left Nasty Vest (like that a lot btw) in Nov:) , and to be perfectly honest had not even heard about people trying to get there charges back. Not surprising, as they never like to tell staff anything until it is too late. Saying that I was only a measley cashier... oh sorry "Customer Services Officer" so they prob thought I didn't need to know. It was only when I left and started explaining to my boyfriend why I was constantly skint (mainly thanks to the lovely Nasty Vest) that he told me about it. They treated me pretty appaulingly as both a customer and an employee. So I made the great move of getting a better job, now it's time to address the customer part. From now on all the post is going recorded delivery! Which is the best address to send correspondence to?

Hello I am an Ex-NatWest employee who has just sent off my list of charges and first letter. Almost as satisfying as when I handed in my notice to them! The prospect of getting the money back is great, but so is the idea of forcing them to face how badly they treat customers in regards to charges. I am doing my bank account first, and if all goes well with that I will also go after them for my credit card. I'm looking for a bit of reassurance, as am starting to get a bit nervy! Think I made a mistake, as I sent my letter by normal post to the registered office in Bishopsgate. Oh dear! Feedback is greatly appreciated!!