Hi, Iam posting this to warn people about sending any Laptop or Pc back to Currys with any data on it, you always think that the person fixing it could have a nosey this actually confirms that they do and your personal information may not be as safe as you think...
I will start at the begining...
I have had 1 massive problem with Currys which started 6 months after purchasing a laptop online. The 1st time it broke I was interigated my "The Tech Guys" over the phone before they agreed it needed to be sent in for repair... a week later & with no explaination the laptop came back working... 4 months later same fault same procedure got it back, 4 weeks later AGIAN same fault... you know how it goes.. never once did anyone mention a replacement etc.. (which I later found out from Trading Standards should have been offered!) my warranty ran out on the laptop end of October 2006 (4 weeks after the last repair, which the tech guys told me was covered for 3 months) suprise suprise the laptop broke again!! same fault only this time no warranty... called Currys after sales... absolutely no way were they helping me.. told me to call The Tech Guys.. I did this they confirmed that I was still covered from the last repair... Currys again... NO CHANCE!! basically it was no warranty no repair!! I was disgusted with the attitude of the aftersales customer advisor as he was quite rude so I asked to speak to his manager... he put me on hold then came back & advised me "he doesnt want to speak to you!!" nice customer care.. I obviously complained about this & got cut off... Fuming I called back & to my releif spoke to somone who actually agreed with me that it wasnt right & I deserved a new laptop!! he even spoke to the Tech Guys & his Team Leader to confirm..Yep I was entitled.. he pick the model too & arranged delivery...
I called the following week to chase this it t be told ah right... Head Office has over ruled this decision, you cant have 1 now..!! the girl on the phone actually agreed this was wrong as there were notes on my account & authorisation from the Team Leader saying I could have 1!!!??? her advise to me was to write to the MD of Currys UK - Mr Peter Keenan.. i did this & sent it recorded delivery as advised by Consumer Direct..
I got nothing.. no reply!... so I contacted Currys again via email... then I got a reply confirming it had been received in Peter Keenans office & they would be in touch... NOTHING!!! so back to Consumer Direct.. who then decided it was time for Trading Standards to get involved... finally after 4 months of Trading Standards intervention & me hearing nothing from Currys!! they arranged for me to send my broken laptop back which was done on 28/02/02.... 5 weeks after they took my laptop back I finally received the long awaited call from Currys.. the lady was lovely to be honest & did everything she said I received a brand new laptop & £40 worth of vouchers from Currys a day later!!!
Now to the warning... as you can see I didnt have it easy with Currys but I had thought that it was finally over & was more than happy to recieve a new laptop & £40 in vouchers.. I was upset though that I had lost all my data from the old laptop as when it broke it did so suddenly so I had no option to delete or retrive..
Seeing as though the old laptop had gone back in Feb I reisigned myself that the hard drive would had been wiped & destroyed... WRONG!!!
2 days ago.. on 10/04/07.. at about 10.30pm... I received a msn request, with a message "Hello I am adding you coz Im the guy that fixed your laptop"
I was shocked.. the only laptop I had that had broken had been sent back to Currys head office in Feb...I accepted...asking the person who he was.. he told me he had fixed my laptop & he thought I would thank him???? I asked how he had my details.. he said well I fixed it it popped up I was trying to do you a favour as it had some "stuff on it"!!! he went on the ask me if I wanted my "pic & stuff" back.. I was very shocked & felt very violated!! some stranger contacted me privately basically telling me that as he had fixed the laptop it was ok for him to look at my private & personal pictures, let alone take home my email address & use it!!!
He even had the cheek to tell me not to worry as he "wasnt some teenage geek" but he was 21!! I told him I wanted the hard drive back & asked what else he had seen & knew (there were pictures of my son on there too, friends faimily..) he said nothing but asked me "would you be mad with me if i had looked"!! errr YES!!!!!
I blocked him in the end & fortunately due to my job (I work in Fraud) I was able to contact someone in Currys head office in the Risk dept to advise them off this... they were gobsmacked & just kept apologising! I had screen shot all the conversation with the guy who contacted me & sent that too... my boyfriend later spoke to the guy who then claimed it was his mate! how many people had my info!????? this convo was also sent to Risk at Currys
I am currently awaiting further information from Currys but did receive a call from there Customer Service Dept today (again they were very shocked & offered me there apologies!!) as to what they are going to do about this whole situation.. I couldnt sleep with worry the night it happened.. what exactly does this guy(s) know about me????
I have logged a complaint with the ICO who regulate the Data Protection Act after speaking with them.. they told me that this was a very serious matter.
I am not quite sure what to make if all this at the moment as is all seems a little sureal that I trusted Currys to destroy my data & its obvious that they did not do this...
Can anyone offer me any information.. have I done enough?? I am so so angry!!