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  1. I have now calculated my charges on a spreadsheet ready for issue to the Abbey. Is there a standard letter I should use to request these charges? What are the time factors? How long do they get to respond before I take it to the next stage? What would be the next stage? Can't wait to get the ball rolling on this, but need to be sure of the process to be fit for them! Again, any advice really appreciated.
  2. Michael Browne......thanks once again. I have managed to open the attached spreadsheet and have saved it. I will let you know how I get on. Your help is greatly appreciated.
  3. Michael Browne.......thank you for the advice. The only thing is I am having problems opening the link to the spreadsheets. Can you please try and resend me the link in order for me to list my charges and have the interest calculated. Thanks again for you help.
  4. Just about to put a letter together for the bank and the last 5 years required came through the door this morning. I now have the job of going through them. What happens next? Do I just highlight the charges and photocopy them and return with the appropriate letter requesting the refund?
  5. Thanks for all your advice. Path finder..... I think I will phone the bank today and ask what they are up to and if I don't get any satisfactory answer then I will send another letter to them with a 7 day turn around. I will let you know what happens.
  6. Hi all, I am very new to this, but would welcome any advice possible. I wrote to the Abbey on 28th February requesting bank statements of the last 6 years and enclosed a £10 cheque for their service. So far I have only received the last year and am still awaiting the five previous years. The letter received from the Abbey stated that the previous five years would take longer to retrieve from the microfiche and be printed. How long is a reasonable amount of time to wait for the 5 previous years?
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