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kps_uk

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Everything posted by kps_uk

  1. I have no idea, but the site says nothing about pound for a pound. I have no idea how many transactions or withdrawls he made or how much he went overdrawn.
  2. The website says (and I found this too A guide to Current Account charges ) Says £25 'fee' for each 'arrangement'. Which is basically their way of saying each time a transaction goes out whilst you are over drawn you are making an 'arrangement' to have an overdraft for the amount. So say you have £55 go out, they will charge you £25 arrangement fee to have a £55 overdraft to over the £55 going out. You will be charged 18.8% on the £55 as well so. £55 @ 18.8%/12 = 86p+£25 fee= £25.86 That's my understanding and seems pretty close to what happens to me. I also noticed this on HSBC's very own website In April, the Court confirmed that, under the Banks' current terms and conditions, unarranged overdraft fees are not penalties, as the Banks have always maintained. The OFT did not seek permission to appeal on this issue. I guess that's why our charges are now called arrangment fees!
  3. Hi guys, I have a couple of questions for you that I hopee can be cleared up quickly.... 1. Could someone give me a simple laymans explanation of how HSBC 'arrangement fees' work at the moment. I have looked at the website and it is deliberatley vague, telling you losts of what you don't get charged for and little about what you do! Is my understanding correct, that you get charges £25 for going overdrawn and a subsiquent £25 for each transaction thererafter + 18.8% on the amount you are OD, but your charge will never be more than the amount you are OD? So if I have 3 DDs which take me £100 OD I would get charges:- 3x£25=£75 18.8% of £100=£1.56 Total: £76.56 Thing is I was thinking if I cancel these DDs for a month then I will not be charged £25 each time for them and therefore will avoid the charge next month! or would I sill get the stupidly high charge simply because my previous months charge will put me about £100 OD? 2. Second question, I have current between May last year and this September accumilated approx £1,300 in charges, these are almost exclusively due to HSBC's monthly fees putting me about £100+ OD, which in return result in further fees for the next month, and so on and so on! I have discussed this with the bank and talked about a overdraft for a short period but last time was told (amazing but their words, face-to-face meeting) -- "Sorry but you are not currently considered a valued customer so we can not authorise an overdraft for you, may we sugest you try not to spend over your limit as you will not be charged then."! The only concern I have is that I have a read a couple of cases where people have said that HSBC has then closed their accounts! This in itself does not bother me, but I am not sure if I would be able to open a new current account as I think the Banks seem to have a 'packed'. That is, I seem to struggle to get any sort of C/C, loan, storecard, overdraft, creditcard increase since my last claim last May!
  4. About August of last year (just before the OFT case against the Banks) I completed my claim for bank charges against HSBC for around £1,500! Well, since then, I have accumilated an impressive £400 in new charges (mainly thanks to Christmas and trying to recover from that) I was thinking of starting a second claim, and was just wondering on peopels adivce in regards to this. 1. Is it worth starting a claim now with the Banks and OFT seemingly dragging this case out for as long as possible? 2. Has anyone else tried 2 claims against the same bank? If so what was the outcome? Cheers KS
  5. My 14days ran out on the 10th, phoned up when I saw the money wasn't in my account and was told about the 'new letter'. recieved it, signed it, sent it. Phoned again on wednesday was told they had recieved the acceptance and money would be in my account friday or saturday at the latest. Well it's saturday and still no money! Now as far as I am concerned I have been lied to by HSBC on 3 occasions now and on 2 occasions they have refused to homour legally binding agreements between HSBC and customer! My patience with HSBC is over, I will be writting to the OFT, FOA and FSA regarding their lies and refusal to refund the money! As I say, my pacience is gone. HSBC have had since the 27th July (recieved my 1st acceptance form) to transfer this money, yet still they offer nothing but excuses why it hasn't happened., I believe they have no intention of doing this and are hoping to wait for the High Court ruling!
  6. It's about 3 pages, I will write it out in full later but basically it's exactly the same but says... The banks are in court with OFT regarding this and we should consider this a 'full and final offer' and that no further offers or claims can be made, unless OFT win. As I say, this is obvously not a quote but it's basically what the letters saying. I'm gonna call HSBC in a min and use the advce above,because I believe they are using random stalling tatics and have no intention of paying the money, I will let you know how I get on. As far as I'm concerned the offer was/is leagally binding and they have no right to disregard it. ---------------------------------------------------------------- Just to add to this, I have just spoken to HSBC customer Services and the girl on the phone done a interesting U-turn regarding the repayment. I told her my first letter was recieved on the 27th, and that 14days later I was told to sign a second letter, said I had done this and that I was told it wouldn't affect the 14days. She said unfortuneately it would take a further 14 days. I said I wasn't happy and that I had spoken to someone for advice and that they had explaine to me that this was a legally binding offer and HSBC had to honour it, also I believed HSBC were using 'stalling taticcs' with payments now. She said 'I can assure you that this is not the case', but then said she had 'just spoken to her college in refunds' and that my letter was recieved yesterday and that the refund should be done today but wont show up until Saturday morning. So within 30seconds it'd gone from another 14days to tomorrow! So I will check my account Saturday and let you all know. Feel sorry for these Customer Service girls really, they must be working their a--ses off at the moment with irrate customers!
  7. kps_uk

    KPS_UK v HSBC

    Guess I celebrated a little too soon! 14days was up yesterday, and still no money. So I phoned Customer Services (they need to change it's name as it provides very little service) and the unhelpful woman who was clearly reading the new policy from a memo, said that due to the OFT case with the Banks, the acceptace form I signed and sent back which was accepted by HSBC, was 'no longer valid' and DG Sol. had come back with a new 'revised version of the form, which woukld be sent out to me to sign' I would then have to wait another 14 days for my money!!!!! Now just wondering if anyone has any advice on what to do, because I'm not waiting another 14 days, besides it took 3 attempts and nearly 2 wks for the first form to come through, so presumably they will have just as much trouble sending me the new form, besides what's stopping them from just 'revising' the form again in a couple of weeks. Besides surely if I accepted the offer and their form is 'legally binding' how can they disregard it? (Friday 27th I was told the money would be in my account in 14 days) Now I've tried to be pretty nice and patient with HSBC, but I'm now sick of them. Going to open a new account with a new Bank/BS this week and close my HSBC as soon as this is over!
  8. I think I'll hold out for a while, maybe until this OoFT v Banks case is over. It's for between £300 and £450 which obviously I would really like to get back, but not gonna risk loosing my account, not yet anyway. Thinking of setting up aa 2nd C/A with someone else anyway, so manybe if I do o through with it i can just move over to them anyway. But for now I'll let this claim settle down, as I haven't got the money yet!
  9. Yep sent it today recorded delivery, but sent a written acceptance last Friday recorded delivery which they recieved. Bt amazingly enough, they also recieved my acceptance the same day! It's a long story, track down my thread if you want the full story.
  10. Claimed £2,285.00 on 1st May, accepted £2,214.00 on 27th July, money in bank within14 days. Now do I look into the £300+ I have been charged since I started my claim?
  11. Does anyone else know the reason for the inconsistency in HSBC's decissions regarding these default charges? I mean Isome people seem to send a letter and receive and offer, job done. Others end up going to Small Claims, HSBC puts in defence and it drags and drags and drags. Mine it seems has been reletivetly simple... Initial letter, LBA, offer, accept wait upto 14 days for money. Just wondering why some seem to drag and drag. Is it the detail of the summary of charges, or the claim for interest or quality of letters sent or just random? Reason I ask is because I'm thining of starting a 2nd claim for the £300+ I have been charged since I started my 1st claim, but am wondering if HSBC will decide to defend against this one as I've claimed once already. To be honest I might as well wait for the OoFT v Banks decission from the High Court to come back as I understand the banks are stopping refunds until that decission is made. Just wondering if anyone has any imput on it though.
  12. I could be wrong but that was my understanding from what I heard on the radio. The guy basically (seemed to be) saying that if the High Court rules in favour of the OoFT (which he thinks they will). Then basically there will be need for all these: Initial letter, LBA, MCOL, filling out a summary of charges, writting to HSBC (or who ever), writting to DG Solicitors, waiting for replies, phoning Cust Servicecs, getting fobbed off with BS letters from HSBC, etc etc etc. instead this could essentially be a universal decission which is aimed directly at the 7 banks in question but all banks will have to abide to meaning they never had the right to take the money in the first place so if the customer asks for it back, they have to comply. So my understanding is, you (if OoFT win) simply need to send a letter stating you wish for all your charges to be refuned to your account and HSBC (banks) can't refuse/argue and drag it out. I imagine there maybe some sort of mid-way like you have to send a detailed summary of the charges, but it's better than all the cr-p u have to do now. Only bummer is my claim has just been completed! But there is an additional £300 which HSBC have charged me since I started, I may claim for. Then there's my C/C and Cahoot C/A and C/C, but they're another story!
  13. It was on the radio the other day... Said the banks are taking this issue to court to see exactly where they stand on these refunds. In reality the Office of Fair Tradig has taken the Banks to court to tell them where they stand. If The OoFT wins (which the 'expert' felt it would) you may merely need to send a letter requesting all charges for the past 6yrs to be returned to your account and the bank will have to comply. So no more letters, LBA, MOCL, waiting for responses etc etc etc, just a letter saying "give me my money back" (or words to that effect) !!!!! WOOOOO!
  14. kps_uk

    KPS_UK v HSBC

    Well I finally got a result out of HSBC, but it's a bit of a weird one! Friday I finally got though to Customer Services (good luck with that one!) but was told that my letter sent accepting their offer was not enough and that I had to sign the offer letter sent 28th June or the letter sent last Tuesday, remember NEITHER OF WHICH I HAD RECEIVED!!! Then suddenly about 10am after that call Friday morning I had a call back which I missed about a minute later another call which I again missed! Then a 3rd about 10mins after that which I answered, and the conversation went something like this:- HSBC - "Hello, It's Charlotte from HSBC, I spoke to you earlier about your claim for refund of charges." KPS_UK - "Oh, hello" HSBC - "Hi, I just phoned to let you know that literally moments after we spoke, the system UPDATED ITSELF and I see we have now RECEIVED YOUR ACCEPTANCE FORM" (the form I myself have NEVER received!) KPS_UK "OK" HSBC - "Yes so we have received your acceptance so there's no need to send you another copy, the money will be in your account within 14 days" KPS_UK - "Excellent, thanks a lot" Amazing, so basically 10 minutes after asking for a 3rd opy of HSBC's offer to be sent, because I haven't received the previous 2, HSBC phone me back (3 times in about 15 minutes) to tell me they have received my acceptance form! Anyway money's on it's way, so another result!!!!!
  15. kps_uk

    KPS_UK v HSBC

    Just to add to this, the 08456 028006 number at the bottom of the letter I recieved is useless, spent around 20 minutes on hold through out the day and probably about £7 of credit on my hone waitiung to get through to someone!!!! So think I will just hassle the Telephone banking repeatedly for the nbext few days until I get my offer letter again. PS sent my own written acceptance to them today, so at least they have that.
  16. Have written a letter to both Mr loker and Mr Langdale (who sent previous letters to me) accepting the offer and explaing that the origial offer letter seems to a gone missig (whether it was ever sent I dunno) Tried the Tel No, but it's one of them "please stay on hold until your credit runs out" numbers! PS: I have been keeping my clim to one thread, I only started this as a new one, because it wasn't directly aimed at my claim per-say, rather a warning/question to see if others have had this happen. Hopefully a £2k claim will be settled by the end of the week!!!!
  17. Just a quicky to ask if anyone else has recieved a 7 day reminder to repond to HSBC's offer for a refund? Only snag is I never recieved the inital offer back on june 28th. Has this happened to anyone else? I have asked for the letter to be sent again and am going to send a written acceptance anyway to both Mr Loker and My langdale (who sent my previous letters).
  18. kps_uk

    KPS_UK v HSBC

    Well the girl in the branch said "it's for over £2k" so it looks like a full offer, so for the sake of interest (which comes to about £180) and court fees, I'd rather miss out all the Small Claims stuff and just get the bulk.
  19. kps_uk

    KPS_UK v HSBC

    Yes pink, just been into my branch. It was an offer and it sounds like it was for the full amount! Funny how I recieved the original "we're looking into it" letter and the "7 days to respond" letter but never the actual offer. I done some digging around and seems others have not recieved the actual offer (is this HSBCs new tatic?) Well I've been on the Tel Banking and they said they will send it again (whether I believe them I don't know), also gonna email them for it, and send a message through I-Banking. Then gonna phone them AGAIN on Monday. Also think I'll send them a written offer quoting the reference number too. Full belts and braces approach, so there's no way they can say I didn't respond. Would be great to get this finished without having to goto SCC.
  20. kps_uk

    KPS_UK v HSBC

    OK I have a very vague question to ask people about their claims. I have missed my day for my claim to goto court (by a few weeks actually as I've been soooo busy) so I got it all rpinted off and was ready to send it over the weekend, when I receieved this letter today. All it says is: "Further to our letter dated 28th Junewe have recieved no response from you If you do not response within 7 days we will consider the matter closed Your sencerely Mark loker Service Manager" Now this letter might in no way be related to the claim, but I have never recieved a leter like it before from HSBC. The only snag is, I don't remember recieving any letter on the 28th (or since my initial letter stating they were looking into it), so I don't actually know what they're on about. The thing that makes me suspiious is that it's strangley vauge "further to our letter dated" no mention of what is was about or anything. The obvious answer is to call them, but that will have to wait until Monday, until then I was just wondering if anyone has erecieved anything similar. Guess I'm jumping the gun, but I hope it was (the 28th June letter) an offer. I already decided I'd accept anything from 75% upwards of my claim if they made an offer. Anyways, if knowone does know what it's about, doesn't matter. Guess I will just have to find out on Monday.
  21. kps_uk

    KPS_UK v HSBC

    The civil court does all of these:- Civil Divorce Family Work Adoption Appeals District Registry Mercantile Chancery Technology and Construction Civil Partnerhship Dissolution Bankruptcy But there's nothing on Small Claims. but reading this site [http://www.netlawman.co.uk/crown-courts.php], i suggests that there is no such thing as Small Claims anymore and . gives me Chester Crown Court as the address
  22. kps_uk

    KPS_UK v HSBC

    Simple question, Does anyone here know where I have to send my claim in the Chester area? I have looked and looked and looked but I can't for the life of me find an address to send my claim to.
  23. kps_uk

    KPS_UK v HSBC

    Final question (I think)... The 8% interest, is that on the charges as a whole? The reason I ask, is because I believe it in an annual rate chare, so I was just wondering if I have to add up the 8% per year or just on the charges as a while? PS: Despite my previous claim of no longer being charged, I have just recieved a whopping £150 charge which they will take off me on the 12th July, which will mean I'll finish the month about £200 over!!!! So guess I'll add it to the list.
  24. kps_uk

    KPS_UK v HSBC

    Oh yes County Court Cool I might just take it in by hand, at least I know I git everthing done for them Cheers Pink/Castlebest By the way, have you still got HSBC accounts? Just wondering because as I said earlier, I've been £85 & £100 over the past 2 months but recieved no fines for either! Normally I'd be hit with the maximumk £120 for that! Wondering if this is ralated to my letter or a change in HSBC charging policy? Seems a bit odd.
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