My final work on the matter. I am not sure what the intention of yourbestfriend is other than to mislead and mis interpret. He has clearly not read or understood the situation. His knowledge of law seems questionable and his comments contribute nothing to the discussion. Why waste your time typing rubbish. I suppose every forum has one just like every village.

The final chapter. Wrote to PCW as I said in my last post (copies to court) asking them to confirm that the 28 day policy existed, explain why we had not been advised of it at any time during the excahges to date and finally confirm that they would abide by their own policy. The result was a call from their solicitor the day after they received the letter with an offer to settle the full amount of the claim. PS The day before we received the offer, we had a call from them asking us if we would accept a 3 way telephone hearing with the court. Told them no, we wanted a hearing in person.

We now have a court date for a directions hearing in early May. Nothing further from PCW. I have spoken to Customer Support who confirmed the 28 day repair policy and said an exchange is due. Why hav'nt PCW litigation come clean?. We are about to write to them (copies to court) asking for a response.

Many thanks for all of the comments. my claim is for the original cost of the machine plus about £50 for data recovery in the event of PCW failing to act in a timely manner to repair the computer. My only other option would be to have the computer repaired and claim that cost I suppose. The 28 day info posted by Spikeachu is very interesting and not something I was aware of. Can you direct me to this bit of specific info in the conditions of sale as it is probably worthing bringing this into the discussion and to the attention of the court. As a general comment, I would hope that the court will see that we have made all reasonable efforts to allow PCW to reapir and as they have failed to do so, claiming a full refund is not unreasonable.

New user. The story so far. laptop purchsed from PCW march 06. Failed Nov 06. returned to store, examined and told to call tech guys. TGuys called info left, call expected 48hrs later with collection info. No call so left it another week or so called tech guys again. Same info provided and same promise to collect. Still no response. Inbetween times took computer into local specialist for data recovery. They commented that it was a mother board problem. Wrote to PC World explaining problem so far asking for a response and threatening small claims court. Call next day from store with a request for me to contact TGuys again. Did so and surprise surprise no return call. Wrote agin to PCW saying small claims action unless full refund or new machine within 24 hrs. No response. Received letter from Hewlett Packard saying that they have been trying to contact me. Called HP got though after 20 mins, corrected contact telephone number which they had got wrong and asked them to call my daughter whose laptop it is, to organise collection. No response so tried to get through to them twice and spent 45 mins on each occasion not getting through. Commenced small claim in January expecting PCW to call it a day. PCW claim that they are going to defend and issued their defence which basically says yes they sold it, yes they had calls (no reference to letters) and yes they had the wrong tel number but in anycase it was upto us to contact HP and for good measure we had kept the goods for so long that we had lost our rights. They have now submitted application for Directions to court which requests inspection by their own engineer. I have responded to the Directions by objecting to the PCW engineer on the grounds that their instore engineer has already seen it, it has been seen by an independant engineer and for good measure referred the court to the Computing Which article concerning the quality of PCW engineering. I have also responded to their defence with further clarification. Any comments or views on the above would be appreciated. It seems like PCW try bully boy tactics probably on the basis that a fair percentage of people will be intimidated and give up.