I am sick of GE Money. I bought a dress on the 3rd of March from Monsoon using my store card, but returned it unworn, immaculate and still tagged on the 7th. One month and one week after the return I have STILL yet to receive the £85 credit to my GE store card account! I have all the return receipts as proof and the store have acknowledged that the funds have been fully processed at their end. It's just the main credit centre that seems to be dragging their feet. I'm concerned about the interest accruing and have told them so in quite a stern letter. This was sent via Recorded Mail to the Leeds 'PO Box' address. I will also be calling them tomorrow! Surely though, there's no way that they can get out of this one and leave me out of pocket...?! I will never get my head around how they can get away with treating people like this. They're so quick to pull us up for the smallest things, charging us 30% interest as standard!!! :o( Any comments or tips....?

I am sick of GE. I bought a dress on the 3rd of March from Monsoon using my store card, but returned it unworn, immaculate and still tagged on the 7th. One month and one week after the return I have STILL yet to receive the £85 credit to my GE store card account! I have all the return receipts as proof and the store have acknowledged that the funds have been fully processed at their end. It's just the main credit centre that seems to be dragging their feet. I'm concerned about the interest accruing and have told them so in quite a stern letter. This was sent via Recorded Mail to the Leeds 'PO Box' address. I will also be calling them tomorrow! Surely though, there's no way that they can get out of this one and leave me out of pocket...?! I will never get my head around how they can get away with treating people like this. They're so quick to pull us up for the smallest things, charging us 30% interest as standard!!! :o( Any comments or tips....?

Hi. I'm new to this site but was impressed by everyone's expertise and general experience in the fields discussed. I am currently concerned by a PPI issue which, with all the current media interest in banking, has begun to concern me. I took out an unsecured Halifax loan in August 2002 to help towards my Wedding costs. Due to the significance of the money in relation to the purpose for which it was to be used I asked whether taking out PPI would help the application process and subsequent acceptance. I was told it would and, having agreeing to this, was later granted the loan. Is this allowed and do I have grounds to query the assistant's 'claim'? Secondly, and more concerningly, approximately 6 weeks in to the loan we figured that we didn't really need the cover as we are both in good, fairly secure jobs. When reapproached to remove this we were told that we would have to reapply for the loan in order to cancel it. Hearing about other forum members simply requesting to 'cancel' this cover made me wonder if the bank was being deliberately obstructive to prevent me from simply cancelling it, and creating more work than necessary. I was not told about this and the lengths I would have to go to to do this during the original application. I am beginning to feel that this 'reapplication' situation was a bit of a fib. Can I also query this now? When I rang the bank today (03/04) to query the amount of PPI I was currently paying each month they seemed deliberately vague saying that they couldn't tell me and that I would have to refer to my original paperwork. Very helpful! This agreement is due to expire in October 2007 and I can't help but feel that I have been led to repay sigificantly more than I might otherwise have done, having tried to make such changes so early on. Any advice or experiences from others gratefully received. Thanks and best wishes. K.