quick update, i changed my benefits into another account so the bank can no longer get to them, i received my 6 year bank statements in two installments may i add! OK i gave myself a headache going throw all the pages several times to make sure i found all the charges, Now i just need a little advice, i have read on here and other sides loads of opinions weather to add on the 8% interest but I'm really not sure, i don't want this to go against me and then fail at the end of what looks to be a long fight, but after all the charges and BENEFITS they have taken it only seems fair thank you in advance for any help Janine

thank you both so much for replying janine

hi im new to this site, so sorry im abit behind, i've just recieved my bank statemnet this morning, i know i can claim back unauth O/D fee but can i claim it back when it used to be £5??? Also i've read in posts that some people are adding on interest to the fees they are claiming back, how do i find out the interst rate i should use?? plus do i add this on to every indivdual fee (sorry if i sound thick) I really need to get this sorted im a single mother on benefits, but since going over drawn and the bank taking stupid amounts of money in fees i have nothing to live on! they take every benefit that goes into my account. i got my monthly statement this morning dated from the 1st March -23rd March i had £386.30 go in from benefits and the bank took £503 in fees as i was already o/d Im still £332 o/d so i cant see how i'll get any benefits next month either! without interest i am owed £2881 Someone please help Janine