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About skylario

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  1. I fully expected a disaster but was pleasantly surprised! The holiday went fine. Apartment and location good. Staff good. Terrible turbulance on the way there-apparently the pilot had only seen it like that 3 times in 30 years and we dropped 500 feet. The adults thought they were in for it and the kids thought it was a great ride! The flight attendants made you feel better though, even though a few of those were injured. Honestly cant complain about the hol but the pre travel service was terrible. I have made a complaint to customer relations but I'm not holding my breath... I am sure I w
  2. Thanks for that. Whilst it's not nice for others to be going through it there is some comfort in knowing I'm not alone! I am definately going to take some action against them - they at least owe me for all the phone calls when I've been on hold and no-ones answered. I'm gonna leave it until Tuesday and see what comes in the post and then phone them one last time to make sure the names are alright and the tickets will be at the airport - if there's one more thing go wrong then I will play up and see if they'll upgrade us or something?
  3. Right then! Myself and 10 other family members are all going to Turkey 2nd June. We have got 4 different bookings for us all but the holiday and dates are all exactly the same. We have had this booked since July last year and I understand somewhere in between then and now Thomas Cook have taken Direct Holidays over. We all received the first 2 invoices July and September last year and paid our deposits. It came the beginning of this year and I realised I had booked mine using my married name and my passport still says my maiden name. Seeing as though my passport still has a goo
  4. Hi mtaylor80 I would say that it depends on who is on your paperwork from Cobbetts. There should be a signature on there from someone - quote that name and the last 4 digits of their reference number and you should get someone..? Good luck.
  5. Well guys.... I'VE WON!!! Cutting the story short: I followed the step by step rules and sent all of the letters. Filed at court using the N1 form. Before I sent the AQ to the court I phoned Cobbetts and said I was giving it one last chance to settle before we went to court. She told me to email a figure I was happy to settle with. Natwest agreed to it. Never got anything in writing though but was promised a cheque within 2 weeks. It turned up today - 3 weeks later. Meanwhile, I still sent the AQ to court to cover my back in case I didn't get the money. Sooo glad I phoned Cobb
  6. Just phoned NatWest because about 2 months ago I phoned and told them that I had someone elses statements and they said they'd get back to me and no one ever did. So, just been told that they are very sorry and to dent them back to Customer Relations. Also. I asked them about my money. I kind of knew that she wouldn't be able to tell me anything because it's in Cobbetts hands now. But I am a bit worried about what she said.. I told her that I had been told over the phone that I was going to get my money and she asked if I had had an offer letter - I haven't. Only verbal confirmation.
  7. Well, 1 week later and still no cheque. I can't hold on anymore. My AQ is due on the 6th so I've done it all now and I'll hand deliver it tomorrow to the court.
  8. Thanks Hedgey. Yes I will do. You cant be too careful!
  9. I've won!.... kind of... I phoned Cobbetts on Friday and told them I was now ready to despatch my AQ and that I was giving it one last chance at settling before court. (I had heard of someone else doing this...) The very nice lady said she couldn't do anything over the phone and that I should fax a figure that I would be happy with and she would then consult her 'client'. I emailed her Friday and then chased it up today. Today I was told that Natwest would be very happy to settle with that figure and I should get the cheque within 14 days! This is great news but I cant but help being
  10. Thats good then. I received the AQ this morning so I'm going to tackle that now. I phoned Natwest last week to see what they'd say and they told me they would be ready to offer me something on Tuesday 24th... Do they know it's going to court? I think I'll fill out the the AQ and contact Cobbetts on Monday to see if they want to settle before I send it off...? It's all happening now!
  11. Phew! I'm glad about that. Thanks. That link's really good. Thanks again!...
  12. RIGHT! Received Natwests defence this morning - a whole week before the deadline! Is this standard? Getting a bit worried and need some reassurance. Specially worried about the six years thingy.... 1 The defence is filed and served without prejudice to the defendant's case that the Particulars of Claim do not disclose reasonable grounds for bringing a claim against the defendant to recover the bank charges (and interest thereon) referred to in the Particulars of Claim or any other sum(s). In the event that the Claim is not properly particularised then the Defendant will apply t
  13. Hi all I'm currently waiting for Natwest to defend (they've said they're going to). They've got 2 weeks left to do so. I want to phone someone to check on the progress of my claim. I'm only claiming for just over £1000 so I'm suprised it's got this far already. I want to give them a chance to settle before court but I dont know if this will look unfavourably on my part..? What does everyone else think? Does it go against me to phone? and do I phone Natwest or Cobbetts now..? Thanks in advance!
  14. Hi Mbaz Have you tried phoning them? I would give that a go 0800 015 4212. If no joy, you can send a letter from here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html Hope this helps Skylario x
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