Hello All, newbie..so hope ive posted in right section??
Wow - ive been reading as many posts as possible over the last 24 hrs (have a 5 month baby so it's difficult - asleep at mo tho!)
Well, I wish I had come to this site before my 'booboo'. Cutting a long story short ive asked my bank to pay my charges back and they offered me a brilliant 'full and final settlement of the matter' of £1250.0 (original claim was £1497.50 - didn't claim interest) on 5th March. I signed the letter and agreed to the settlement, which stated that the money would be credited to my account within 7 working days. I am STILL not in reciept of the money. I sent them a further letter advising I would start court proceedings on Thursday 22nd March (which gave them a week) if no action was taken and have also e-mailed them, to which their response was 'your case is still being delt with'. I dont understand what my case is - they offered a full and final settelment and I accepted.
Now, have I done the right thing by stating I would start court proceedings as a seperate claim for the lower figure of £1250, or should I be able to claim for the original amount of £1497.50 since they have not payed up their settelment figure as stated??? Also, If I have to start court proceedings for the £1250.00, there are no instructions on how to fill in the forms as I am not strictly claiming back bank charges anymore-i'm claiming back an amount they agreed to pay me?
I hope this hasnt been a hideously confusing post...and I hope somewhere out there (who I havent found yet) has had this experience and can help!