Hi Guys I have submitted a LBA to Bank Of Scotland in Edinburgh and have recieved the "we are within our rights to charge and that I should have read the small print etc etc" I have been to moneyclaim to file a claim and they require a address in England for the bank (I live in England too). Any ideas what I should do or how to overcome this. I am claiming £340.00 so not huge but could use some help! Thanks in advance

This is my first time on here so be gentle with me! I have sent a letter to the facists at the Halifax claiming back just under £1700.00. I recieved a reply today thanking me for my complaint! and also saying that under FSA rules they have 8 weeks to respond and investigate complaints. They go on to say that if they have not being able to respond fully in 4 weeks they will write and advise me. Also enclosed is a leaflet with a happy smiling bank worker on the front explaing their complaints procedure. My questions are is this normal and do I now have to just sit and wait it out or do I need to write to them again. Any help on this would be much appreciated. bartona76