This topic was closed on 03/08/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

hi, Thanks very much! yes to all the above, this is all really hard for me to get my head round, is there a charge to take the court action? Of to read more faq's!!!! Thanks for all your help. Paula xx

Hi everyone, Right, I sent my dpa, my particulars of claim, and my lba complete with spreadheets, have had 2 rejection letters, do I take them to court now? Thanks for any advice. Paula :idea:

that's the reply I got, do I send my court papers to Andover or the Leeds one I have been using. This letter I got came from Andover.

Hi everyone, I sent my lba off a week and a bit ago and I've just received a letter from the recovery centre in Andover saying they will not cancel my charges. Is this a standard letter, I'm happy to type it out for you to read iof anyone can help me, I'm not sur ewhat to do now, it says all manner of stuff about like any business they carges extra for their services and it says they give this informationout when you take out gthe account etc., What do I do? Paula xxx

Thanks Dollies, I shall sort it out now then, it's for 2 accounts, so do I send 2 lba's?

that's brilliant, well done, I'm in the process now and hope to get something before I go away in June, wishful thinking I guess!!!! At the letter before action stage! Enjoy your money! Paula xxx btw;- did they close your account?

HI everyone, I sent my prelim letters off 3 weeks ago today, I also sent spreadsheets showing how much owed and the dates, I've allowed for the bank holiday and the 14 days is well and truly up, I did recieve a reply saying they were investigating and could be 4 weeks but I was told to ignore that and continue,s o do I now set up the letter before action and send that off, do I need to resend spreadsheets? Hope someone can help me! Thanks in advance. Paula xx

ok, so next week after they have had 14 days I send the second LBA? and just ignore that they even sent me this? Thankyou so much for your replies ane help. Paula xxx

hi everyone, On the 21st March I sent off my letter and spreadsheets asking for charges back and detailing them etc., I have received a letter from back from the recovery centre with a complaint reference saying they will investigate using the information I have provided and expect their investigations to be completed in the next 4 weeks but they will try and get a response to me sooner. If this standard, it's only 8 days since sent everything so what do I do? Do I give them 4 weeks from the date of this letter or after the 14 days from the date I sent it send the next letter or what? I'm very easily confused! Thanks! Paula xxx

Hi, Will do Barty, Thanks, just been reading some threads from other disgruntled Lloyds TSB customers and feel assured or worried Anyhow, the leetters and schedules are on the side, have done 2, 1 for each account, each with the calculated 8% so I guess I just wait now, I assume it's 14 days from the date they receive it? Is there anyway of knowing when they recieve it? Paula xxx

Hi, Thanks for your help in this, I have dredged up the old bank statements and just sat and done the spreadsheet, but I'm not convinced I've done it right but it seems fair enough, so I do I send the 2nd letter asking for the charges back with a print out of the spread sheet and open my case in the Lloyds TSB thread now? I need all the help I can get! Thanking you! Paula xxx

thnakyou very much for that, have done the letter for the joint one, will do the one for my sole one and then do the spreadsheets later. Thankyou. Paula xxx

Hi everyone, I have just trawled through statements and 6 months of internet banking and now have a figure, do I have to do spreadsheets? not done one for over 16 years! also, there is a joint account am claiming for and a sole, do I have to do 2 different letters? and send it twice? All jolly confuddling!!! Thanks for any helps. Paula xxx

Thanks Barty, I have found a fair few knocking about and can go back on internet banking, never thought of that, how do I send it to them? Do I just write them in a letter as an ammount or do I have to break it down to them? Paula xxx