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Chris.Marsh

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About Chris.Marsh

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  1. This topic was closed on 03/08/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. It is just typical of government departments like DVLA to screw up systems when trying to save money and supposedly make life easier! I wholly agree with the scrapping of the paper part of the licence and that's all they needed to do. My photo card licence already holds most of the information required and should a hire company or employer wish to search my driving history the photo card licence has a unique ID for me (Driver No) which should be the key for them to use for further checks! In the words of Aleksandr the Meerkat "Simples"
  3. Yes Titan Telecom is a subsidiary of Unicom as is Marble Telecom and they all deploy the same tricks and tactics, the reason they couldn't give you a date that they told you the charge was going on is because they didn't, they just added the service without your knowledge or consent; knowing that while it's free you're not going to complain. I'd be interested in how you get on with removing it if that is what you desire! I have heard of one case where Unicom are arguing where someone has noticed that this is now chargeable and they have been told that they had 60 days to cancel which they ha
  4. From what I have been able to attain it will cost you about £1.95/Month after your trial has expired. Not a lot I hear you say, true I reply but it's the principle that they are adding services to your account without your consent or knowledge and then charging you for the privilege. Ok so it's £1.95 this month what comes next £4.99/Month for the TeleSales Tea Fund or £10.99 for the CEO's holiday. What is "Fraud Defender" well in reality as far as I can see it is no more than access to a SQL Database or the like running a script looking for abnormal trends in your call patterns. So
  5. Unicom are currently deploying a product called Fraud Defender to all of its telecom accounts, although this is free for a trial period it then becomes chargeable. They add this to your account without your knowledge, notification or any consultation. I only happened to spot it when checking my on-line billing and when I called them to opt out the length of call was unacceptable. Regards Chris
  6. RE: Subject access request I see I definitely need to do this because a key part of my report to ofcom and any action that might get to the ombudsman service will be the key phrase "We only do 3 year contracts", I'll set-aside some space on one of our servers and ask them to upload all the data to it. Regards Chris
  7. Thanks again, also having read some of the horror stories (Links) on unicom-complaints I really need to get written conformation of my CANCELLATION of the impending Broadband Migration as from what I have read it could still go ahead and then a denial of having received my cancellation telecom. I'll e-mail them Recorded Delivery tonight. Regards Chris
  8. I have already seen the link above and I noted that there was a Case Leader listed at the bottom with an e-mail address, I was considering e-mailing him directly! What do you think? Regards Chris
  9. Thanks RMJ for the additional information, I'll wait for the recording to turn up via e-mail and then listen to it carefully Regards Chris PS I have seen your PM sorry I can't reply due to low number of posts.... But I am following it up.
  10. OK and thank you Guys, I'll get the process under-way on Monday. Regards Chris
  11. I have a copy of the original Letter of Authority, I have the edited version and I have the edited version again but this time e-mailed from them so this proves that the version they have on file is the one that I edited. so do I have enough? Is the next action to contact them again and ask then to read the Letter of Authority again and point out the edits I made? Regards Chris
  12. Thanks RMJ, So not a leg to stand on then! Regards Chris
  13. It would appear that I have been moved to another energy supplier without my authority! This started back in November last year when I was contacted by Unicom sales and offered a better deal on my electric supply all sounded pretty reasonable on the phone and they e-mailed me a Letter of Authority to sign and return. On reading this Letter of Authority which gave them the authority to contact my current supplier and gather information about my account and rates; but I noted that there was a paragraph that gave them the Authority to Terminate my contract with my current
  14. I have run into an issue with our old friends at Unicom. This all started a couple of weeks ago when Unicom sales (who I have two phone line with) contacted me to offer a deal on Broadband which on the face of it sounded OK apart from when they got into their script they mentioned that it was a 36 month contract; I immediately stopped them there and said "I don't do 3 year contracts" the girl was a bit flustered and said "they only offer 3 year contracts" so I said "Forget it then" she convinced me to hold on and she went to talk to a manager. On her return she we can tie it into your curren
  15. I had no problem, just applied for a remortgage a couple of weeks ago, my wife has some adverse credit which was settled 3 Years ago, we were at first quoted an adverse rate, but that was corrected on appeal. We have a good financial advisor. Regards Chris
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