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Wolfhead

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About Wolfhead

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  1. Hello, We were in exactly the same boat as you with Paragon Finance. We asked for a CCA but didn't hear anything and after 14 days we stopped paying them. We neved did hear from Paragon and they didn't even send us any letters saying that we had stopped paying them. So we complained to our local Trading Standards officer (you can look them up online) - after a month or so we received a letter from Paragon saying that seeing as they couldn't locate the agreement and we kept up our payments (albeit reduced payments) etc. etc they were willing to close the account. This was great news c
  2. Hi there, I have started a couple of other new threads relating to our experience with Paragon Finance. What happened is that we neved did hear from Paragon and they didn't even send us any letters saying that we had stopped paying them. So we complained to our local Trading Standards officer (you can look them up online) - after a month or so we received a letter from Paragon saying that seeing as they couldn't locate the agreement and we kept up our payments etc. etc they were willing to close the account. This was great news considering we still owed them £11,000 but we were
  3. The offer was made over the phone but my husband has asked that we have it in writing and also that we require confirmation that any default notices or adverse comments Paragon has recorded on our credit reference file will be removed. The chap at Paragon did say that if we could prove that Universal Credit agreed to suspend interest forever then they would consider giving us more back but we never did get it in writing - it was 8 years ago that this happened and we don't have any record of anything. Paragon are really horrible people to deal with and don't usually budge so I think w
  4. Hi there, Following on with this post. We actually complained to Paragon about their dealings with our account (where £5000+ suspended interest was added back onto our account). Now they are offering us £1000 as a gesture of goodwill (they also closed the account a few months back). I guess this is the best we're going to get out of them - do you think we should accept or try and get more? Thanks
  5. Hi Wilkinss208, We asked for a CCA agreement from Paragon and never heard back from them either. So we e-mailed our local Trading Standards office and they got in touch with Paragon and Paragon wrote back saying they hadn't got our CCA agreement and they closed our account. So it might be a good idea for you to go that down that route. Hi Clear Blue, Universal Credit were taken over from Paragon Finance and this is their address: Paragon Personal Finance Ltd. St Catherine's Court Herbert Road Solihull West Midlands B91 3QE
  6. Hi again, We actually complained to Trading Standards about Paragon and I think it's because the TS person in Solihull (where Paragon are based) contacted Paragon with our complaint and this made Paragon realise they were in the wrong and so decided it best to close the account. We are going to put all our complaints down in writing to TS and maybe they can help us decide if we have a case or not. We do have a statement from February this year but we've made more payments into the account since then so I will send them a S.A.R - (Subject Access Request) too. Thanks
  7. HI, Thanks both for your replies. Don't get us wrong we were really happy that our loan has been closed down. The original loan was for £10,000 which we took out with Universal Credit we paid PPI on this as well. Due to redundancy & later maternity leave UC kindly suspended the interest on the account and credited the account with £5650. Universal credit were then bought by Paragon Finance in 1998 they automatically added this "suspended interest" back to the account in 1999 without informing us or anything. For this £10,000 loan we have paid a total of £27,000 (due to their ridi
  8. Hi, I wonder if anybody can give some advice on this matter: We've just discovered that our loan company never had a copy of the original agreement. We've successfully got the loan shut down but we'd like to take it further. Does anybody know what we can claim for? e.g. can we claim back any interest or penalty charges or anything at all? Thanks.
  9. Hello, Just received some brilliant news from the lovely lady at our local trading standards office. Paragon has sent this letter to us. Please accept my apologies for the delay in my response. I have attempted to contact you by telephone to discuss your account, but have not left a message as I cannot be certain I have your up-to-date contact number. Unfortunately, we have been unable to locate the loan agreement for your account. It would appear that your loan agreement was not transferred to Paragon when we purchased your loan from Universal Credit in 1998. In the c
  10. I have got my own thread which you helped me out on but haven't received any other replies since my last query. Here's the link. http://www.consumeractiongroup.co.uk/forum/general-debt/107552-paragon-finance.html?highlight=paragon I'll stop butting in on other people's threads but as we were all in similar positions I thought I would add our experiences to it and ask for help at the same time. Sorry!
  11. Hi there, Yes of course I should have known that everything should be frozen on that account now. This is the last letter we sent them (See below). We sent this on the 28th August and haven't heard a thing. We also sent a copy to Trading Standards who are looking into whether there is any further information from the Home Authority Trading Standards for Paragon Finance but we haven't heard anything about that. So should we just hang on and wait? I do want to claim £5649.92 back from them, we had a PPI which we claimed on and they credited our account with this sum. On the statement
  12. Hi, I'm in eactly the same situation. Sent CCA request beginning of July heard nothing. Wrote follow-up letter end of August and still haven't heard anything. I stopped my payment two months ago (which was through CCCS) and most loan sharks would write to you immediately saying "Where's my payment" but not a sausage! What I want to know is have they frozen our account or are they still charging us huge interest each month? We've complained about them to Trading Standards who are on the case (although I haven't heard from them for a couple of weeks now). We're not sure what our
  13. Hi there, Just to keep you up-to-date and to help anybody else dealing with Paragon Finance. We still haven't heard anything from Paragon. Not even a letter saying that we have not paid the August payment. No CCA agreement either which we asked for over two months ago now. We wrote to Paragon again using a letter I found on this site entitled "DEFAULT UNDER THE CONSUMER CREDIT ACT 1974 FAILURE TO PRODUCE AGREEMENT". We still haven't heard from them and we are still not paying them the £318 we were paying each month. We contacted Trading Standards and somebody is dealing wi
  14. Hi Ruth, It's probably best to start your own thread and you might get more replies. I'm in the same boat as you where we took a loan out for £10,000 in 1992 and have been similarly stung by interest (and other) charges. What you could do for now is ask them to send you a copy of the Consumer Credit Agreement (you can find lots of information on how to do this on this site and there's a template letter you can find on this site). Basically if they fail to supply it after 12 working days then they are in default and if they have not sent it after a calendar month (or another 30 days on top
  15. Hi, I was waiting until the end of the 30 day period after requesting the CCA agreement before posting another reply. That has now happened and we still haven't heard a word from Paragon Finance. Any advice on how to proceed would be most appreciated. Thanks
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