I've just had a reply to my prem letter from a Katy Griffiths with refarance to my credit card A/C & still nothing with refarance to my Bank A/C
copy of the letter
"Thank you for your recent corresponce. I have fully investigated the matters raised(what in 3 days since the prem letter was recived)
Default Charges are charges payable if customers do not make the required minimum payment by the payment due date, if they exceed their credit limit, or if a payment to their credit card account is returned unpaid. The amount of these charges, and the circumstances in which they are applied, is set out clearly in the HSBC's credit card agreements. We believe that HSBC's Charges to Customers are fair and reasonable.
The OFT has recently published the findings from an enquiry into default charges on credit cards. HSBC has carefully considered the OFT's publication and does not accept its findings. However, the OFT's investigation has led to a change in the market practices and HSBC has therefore decided, for commercial reasons and in the intrests of customers, to reduce its credit card default charges for the future. These changes do no affect that have already been applied.
However, notwithstanding the above I would very much like to acknowledge that you are a valued customer of our bank. Therefore, have aranged for a goodwill payment of £40.00 to be credited to your bank account which represents a 50% reduction of charges payable. The payment is being made on the basis that you agree that you will not make any further claims or take legal action on this matter. This gesture of goodwill is without prejudice to our right to impose and recover default charges in the future.
I hope that our offer of a goodwill payment will settle this matter to your satisfaction and that you will continue to use your HSBC credit card with confidence. (that a be good if I still had the credit card the account was closed over a year ago)
Whilst I hope matters are now resolved to your satisfaction, if this is not the case please let me know, as complaints we cannot resolve cn ultimately be referred to the Financial Ombudsman Service. If I do not hear from you within 8 weeks we will consider the matter resolved."