The Green Goblin
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Many thanks indeed for your help. I read through everything you linked to, and can see straight away that what they are doing contravenes quite a few of the OFT guidelines on fair business practice. I will put the relevant sections in a letter. Within it, I will also include the template about harrassment by telephone. I will post the letters (in case others can use and adapt for their own situation) and an update if/when I hear back from them as things hopefully progress. I am very grateful for your help. Thank you. Updates to follow...
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Advice sought on potential illegality of Capital One breach and mis-use of personal data I am a UK citizen who currently lives and works in Brazil at an International school. I return to the UK in December and July each year for around 5 weeks each time. I have a Capital One credit card. I told the company I live in Brazil and have given them my phone numbers in Brazil, but they never use them. I am late with my last 2 payments but can not make the payment until I come back to the UK in a few weeks. However, here`s the thing - Capital One have somehow gotten hold of both of my elderly parents` mobile numbers (without my consent) and are calling them several times a day (sometimes at 8am or 8.30pm) to hassle them about my debt. I do not dispute that I owe them money and that I am late with payment - that`s my fault; fine, and it will be dealt with, but I have 2 questions here: 1. I am very suspicious as to how they obtained my parents` mobile numbers. The numbers are not listed anywhere and I have never given them out to anyone. The only way they could have done it is by accessing phone company or (police?) database info. Is there a law which allows the company to obtain my parents` phone numbers? 2. Are they allowed to call up and hassle relatives of a client who owes them money? I am concerned, suspicious (about the legality of their actions) and very angry indeed about the hassling of my parents, one of whom has a serious illness, so I would be very grateful to anyone who can help with this in any way. Thank You for reading, and for your time and help.
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