I phoned curry's and chap on phone told me to enter bois and load defaults which has rectified the problem Labrat they sent me 2 discs out and no i didn't send discs in with laptop for repair as they told me not to.

Hi folks latest is courier eventually picked laptop up from me to be repaired as i phoned them and told them that it had hung on installation. It came back today and on the repair sheet it says that the hdd has been replaced but they have wiped the wireless off now so its still no good for my daughter.:mad: Am i entitled to a full refund now due to all the stress waiting etc and now not working again as i would rather buy one from dell. Please help as to what i can do next.

Discs turned up today straight from the netherlands ;-) Only problem now is i have changed bios to boot from disc inserted 1st dics then inserted 2nd one like it asked and now the screen has hung on the vista boot up screen (please wait) it has now been like this for an hour i have rebooted to be told resuming windows and get the plese wait screen again.:mad: Help please any tech peep out there lol.

Thought i would update you guys on the latest saga. Phoned curry's today as i have now been waiting 12 days for a disc to sent in the post, first chap i spoke to was very helpful and was told by him that this disc has been sent for twice by currys and that he couldnt understand why i still hadnt recieved it but would chase it up and leave another note on his sytem, at this i asked for packard bells number as i would ring them direct. Spoke to a lady in an obvious foreign country who informed me that this disc had not been ordered and that they would not have any intention of sending them unless i paid for them as the laptop is only covered for 19 days software at this i told her that curry's had told me the discs would be in the post and that they had requested them twice and that under 12 months warranty the laptop should be covered she was not budging so i said my goodbyes and hung up. Got back on the phone to currys and got through to a woman who then informed me that as the laptop is in my partners name and not mine she was not wlilling to speak to me about it. :mad: My dad is going to take me back to the shop tomorrow. Have to say i feel like im beating my head against a brick wall here.

Great news everybody my dad took it back and they have offered to send me out the necessary discs out in the post so all round a superb result. :-D :-D They did ask why we hadn't done the back up disc like it prompted but they told them it was a 12 year olds laptop and that she simply hadn't done it.

After speaking to trading standards and argos they have told me that if it breaks again within then next 6 months they will replace it with another model. So heres waiting for it to break agin as i know it will as it has now broke twice in under 4 months.

My dad has just offered to take it back to curry's to see if they can get it repaired for me so i'll let you know what happens guys. Thankyou all for your help much appreciated watch this space lol.

OP - Provided you are categorically sure that you can NOT start the recovery by any other way, it looks like you'll need to buy the CDs... If you spoke nicely to Currys - it's a long shot - they might reimburse you as a goodwill gesture but I suspect not. I have tried everything mate repair, safe mode, safe mode with networking, safe mode with command prompt last known good config. Then tried f8 f10 f11 f12 and absolutely nothing working. One of them threw up the message blah blah system recovered does this mean it has previously been through a recovery as my daughter has now said that she seems to remember it coming up on screen about packard bell revovery but she turned the laptop off not realising what it was Think i might try giving them a ring tomorrow and see if i get a different chap on the phone that i can sweet talk into sending me the disc for free. If not like i said my friend has now told me he has burned me the recovery disc so i'll try that.

Thanks for all your help and advise. I have found the following link and have sent it to my friend to burn it on his computer as for some reason my daughters pc wont do it can somebody please check and tell me this is the right disc i need to be burning. http://http://support.packardbell.com/uk/item/index.php?i=6945490100

Hi mate like i said in previous post by pressing f10 i get the follwing message Edit windows boot options for windows vista home premium (recovered) Path: \windows\system32\winload .exe Partition: 2 Hard disk: 2c372cdf Followed by a command prompt. Last night i tried burning a disc from the packard bell site to a cd-r disc and it refused point blank even though my daughter has a pc that has a dvdrw drive so i'm going to ask a friend to do it on there pc. Don't think returning it to currys is going to get me anywhere really is it so might just have a go myself.

On choosing option f10 i get the following. Edit windows boot options for windows vista home premium (recovered) Path: \windows\system32\winload.exe Partition: 2 Hard disk: 2c372cdf I'm afraid i didnt take out there whatever happens policy but might take a trip up to currys they can only say no can't they and as like i've said in previous post its not looking like a virus to me although i'm not completely tech savvie but have had a nasty one on mine a few years ago and managed to sort it myself. But this darn laptop wont even boot up.

Already thought of this but can't remember if i did leave my name and address but might take it back anyway as like i've said previosly this shouldnt happen after 4 months and after a bit of research on forums etc it doesn't seem to be a virus issue.

Just tried the f8 repair option mate and it takes me back to error screen looks like i'll just burn a disc and do a reinstall as i'm no way paying £55 for it what i would like to know is how a 12 year old has done this so i can prevent it from happening again as she has had a pc for 2 years now and thats fine but she has a brand new laptop for 4 months and now its gone to puter heaven. Just looks like i'll have to void the warranty now fingers crossed nothing else happens to it but after a long think she only has 6 mths left on the warranty anyway so i might aswell. Thanks for your help anyway.

Hi there the laptop does start up to be confronted with the screen error The computer restarted unexpectedly or encountered and unexpected error Install Windows The computer restarted unexpectedly or encountered an unexpected Error. Windows Installation cannot proceed,. To install Window, click “OK” to restart the computer, and then restart the installation. Its the Packard bell easynote ALP Ajax c3 when chap was on phone we tried the f8 option in safe mode last known etc and nothing starts it up. When trying to run in safe mode it pops up with windows cannot complete installation in safe mode to continue in safe mode restart the computer.

There was virus protection on it the only reason i'm saying this is because thats what i was told by chap on phone, i stupidly assumed he knew what he was talking about.

Ok mate thanks anyway.

Thanks for your swift reply in answer to your first Q i didnt get any discs with laptop. secondly yes the laptop would keep asking daughter to make back up disc but she would click on remind me later and i stupidly thought that a 12 year old would not screw her laptop up in 4 months.:o Thirdly what do you mean when you say it will show on a partition as i can't get into the laptop at all i can get into bios settings but have tried booting in safe mode etc and it wont do anything chap on phone said that a virus might have wiped the recovery section as when laptop boots up it says something along the lines of windows cannot install.

Purchased a new tumble dryer in January paid around £150 for it and decided on a nice indesit model but 2 yes 2 weeks later the belt snapped and so i rang them and they sent repair chappy out whilst here he told me that my specific model was known for the belts snapping and that he wouldnt be surprised if within the year it would snap again well he was right as Sunday gone it snappped again so i got back on the phone to argos and told them that i wanted replacement as this was not on and was told to ask the rapair chap to request that i need new one. Repair chap has been and fixed again and when told what they said on phone he was quite annoyed saying that he is sick of the call centres telling customers this as its not up to him. Where do i go from here as i feel a bit miffed that its now broke twice in 4 months for the same reason and my last dryer served me perfectly for a whole 10 years. Thankyou in advance for all your help.

We brought my daughter a laptop from currys at christmas for £379 and it has now broke ie cant get operating system vista to load up think this is down to virus i phoned currys and they have told me that i need to pay for recovery disc at the cost of £55 and that i can't burn one off the packard bell site or borrow one or this will then void my warranty is this right a s a few people have told me that as this is under guranty for a year they should suppply disc free of charge. Please advise having a bad few weeks i'm afraid everything in my house seems to be breaking down.

Thanks for the reply but it was the courts who i called first and all they told me to do was call severn trent for a form to have it settled but that if i want it taking off my file i will have to pay £15. I already know the dates ammount etc as these are on my credit file.

Having realised that nobody likes to give me credit i decided to use an online credit check and found a ccj on there from severn trent i have just phoned them and chap on phone said he will send letter out in post to say its been satisfied ( i should think so i've always paid these through my benefits) and that i send this back to courts with £15 payment. My question is does anybody know how long will this take to come off my credit. am really peeved:x as it shouldnt be there in the first place as chap on phone said i had paid it and now i have to pay £15 to correct there mistake anybody else had this happen to them.

Thankyou very much very helpful i have printed it off for her to have a read though later.

My friend who is a single parent and who has recently took on custody of her sisters 2 young children has been with buy as you view for a couple of years now i think she purchased a tv and bed through them which is paid through a £1 meter attached to her tv due to her added financial stress she can no longer afford to pay for the tv and has told me she is handing it back to them the advice i've given her is to refuse to hand it back as she only has £300 outstanding as she has already paid about £1200 to them and to tell them to get a court order as in the credit agreement it clearly states if she has paid a third of the total ammount they wont be able to remove good unless they have a court order. My question would be is this the correct advice i have given her as i dont want her to get into trouble but companies like this who charge extortinate interest to people who clearly can't afford it make me so mad. Here is there website for those that havent heard of them Buy As You View - Welcome All advice much appreciated.

Thankyou i'll get on to it ;-)

Hi Skye good luck mate but can i ask what a SAR is and where do i get one from as i'm in the same position as you i'm afraid and have incurrred lots of late pament charges plus the non dd fee every month. Have to say i think this is ridiculous this month as i get my bills vis email and this month due to the chnage over from telewest to virgin the e-bill system was down so my bill came late and then i was charged