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Posts posted by nearlyoldwoman

  1. frazzles!!!!!!!!!! and remember them fish and chip crisps? came in a little packet like a newspaper with fish and chip shaped crisps, oh and ringo's (the old style) and pickled onion monster munch and i could go on forever..i love me crisps i do:D


    i remember the hedgehog crips! they tasted of pepper, i think they pulled them because some folk REALLY thought they were made from hedgehogs:D doh!

  2. cazza, that is horrifying:o i was lucky enough to have my babies in prob the best mternity ward in the UK so when i hear how it is for others i'm totally shocked. i cannot imagine how you must of felt. I hope you have/are putting in an official complaint (every little detail too, even the nurses speaking about you), unfortunately i have no expertise in patients rights/breaches/code of conduct/hospital trusts etc, but it has got to be worth doing as they have to deal with it. i've know people who have just mentioned to dr's/hospital staff that they are thinking of putting in a formal complaint and thats when they start to take notice of what you are saying. please let us all know how you are getting on? i hope you are your little one are getting on fine:)

  3. aaah the times i've sat and waited and waited and waited at the local GP's, its enough to drive you insane! gggrrrrr, anyway, not sure if this applies nationwide, but if youi're waiting more than 20 mins at our surgery they have to give you some indication of how much longer you will be waiting, my friend seems to think its in the 'patient charter'??? check with your local surgery..also our emergency app are 10am to 10.45am, you hve to phone first and tell them you're coming, now as long as you arrive before 10.40 they guarentee to see you...so this is how i get seen quickest...instead of arriving just before 10am (as every otherbody does in the hope you get seen first)!!! i arrive at 10.40, by this time most of the patients who have been waiting since 10am are just being seen, meaning i only wait about 10 mins or so, its worked every time, but different surgeries operate differently, so check. with dr's and nurses appointments i've been forgotten about and even discovered the dr has left the building without anyone telling me! i feel sorry for the receptionts:D as if i'm there more than 20 mins i usually start moaning:D doesn't get me anywhere but i feel better for it:D

  4. sorry i cant help you but you might want to try getting some advice from victim support? i worked for them years ago and we had training about filling in the criminal injuries forms/giving advice relating to criminal injuries compensation etc, i know its a shot in the dark, but its worth a try? they're free to use and if they cant help you they might be able to recommend someone who can?

  5. hi bonniebimbo, i can understand why this bothers you, about 4 years ago, when i became pregnant for the second time we decided not to tell anyone (early stages) (just went to the dr to tell him as i'd had problems with my previos pregnancy) and after taking a dizzy spell i had an emergency dr appointment, on the way out when i went to reception to make another appointment, a girl (who i hardly knew!) offered me her congratulations!!!! i was so stunned, i asked her how she knew and sheepishly she told me she'd looked in my file!!!!!!!!!...obviously i was not happy and when i saw my dr the week after i told him what had happened and that she'd looked in my file, he was humming and haaing about it (he was clearly shocked too) and said she must have been checking a result from the hospital..but no..i hadn't had any tests (remember it was just an emergency appointment no results etc) he quickly understood the seriousness of this and explained to me about my notes, notes are on 3 different colours, cant remember rightly but i think dr notes are on pink, something else is yellow (maybe hospital notes) and results and letters for referral etc on white, he explained that reception staff only have the right to look at results (on white) in a file, but he did offer me several options, he could speak to her about this, i could make a formal complaint or i can request my file not to be read by any other staff at the practise apart from dr and nurses only (i cant remember what he called it but there was a term for it)..i opted for him to speak to her, and she was sorry, she said she just glanced inside to see if it was correct file (yeah right).:confused: ..if you are unsure, speak to your dr to see if they can offer you your file to be more protected.

  6. Forgot to say, CAB's are always looking for funding, unlike government they have to secure money every so often, a lot of groups in the voluntary sector have to apply yearly now. They may well crap themselves if they thought their funding was under threat. Seriously, I work for a charity and we are panicking sometimes over funding as it's our wages on the line! The manager of the project will be one of the paid staff and won't like any threats about that.


    ooh i didn;t know that, thanks for that info.

  7. thanks for all your comments and advice, i will speak to mother in law later on tonight or tomorrow, yes i think she did sign something, but the thing with her bank etc was actually about her loan repayment, i am gonna read the link thing/complaints procedure thoroughly and take it from there etc, the main points we're looking at are;


    1. CAB saying they're "not gonna go there!, the bank won" when asked for info/leaflet on reclaiming bank charges


    2. then writing a letter to mother in law saying they had phoned and spoken to "man" at her branch about getting charges refunded. (like i said earlier she never even said she wanted the info for herself, could have been for her friend etc)


    3. Bank telling CAB details of recent charge refund (not sure if her signing something has given them the right to discuss her private bank details, esp as she was not present during the phone call etc)


    4. I might as well throw in the duff advice they gave me about paying a statute barred debt because "they are nasty people and they'll get it somehow etc"


    thankyou once again, CAG members:p

  8. i refer anyone i know/meet to this site rather than anywhere else! i just wonder how many people are misinformed? i really want to let them know how wrong they were to do this (especially phone the bank re bank charges when all she did was aske if there's some kind of form about it) I needn't bother complaing to the particular branch, as they seem to be on another planet, i will maybe put something in writing to some kind of CAB head office (i presume there is one) in saying that i;m sure there's hundreds of 'on the ball' CAB workers who are fab help to people! just not the 2 old dears at my local branch:???:

  9. Ok, not sure if this is in the right section, so sorry if it is, I’m feeling quite fed up about my local CAB and wondering if there’s any suggestion as to what I could do etc. Firstly many months ago, I received a letter out of the blue for a debt that I had no idea about, cos I was already a member on here, I checked the ins and outs and it seemed this company had never contacted me for over 6 years, so it was statute barred, they harassed me, I reported them to OFT and trading standards and they sent me a letter saying they would “close their files” fab, all sorted, just as I knew it would be, but cos trading standards told me to speak to CAB to see if there was any other info, I did, and they gave me such crap advice, they told me “just pay it as they are really nasty people” even tho I told them it was statute barred about 5 times, they told me to go away fill in income and expenditure, come back and they would make an offer??? I took no notice and had it all sorted within a week….anyway, my mother in law went to CAB the other week (spoke to a different person) about repaying her loan or something like that, on the way out she asked if there was some kind of form about bank charges the lady threw her hands in the air and said “stop, I’m not even going there, just yesterday someone took the bank to court and lost so just forget it” so off she went home…few days later she gets a letter from CAB, saying “I’ve phoned and spoken to Mr X at your bank about your bank charges and he says he refunded you twice the last few months etc” hold on a min!!!! who gave CAB permission to do this?? She didn’t even say this was about HER bank charges, it could have been for a friend. We are completely gobsmacked, what is the best way to deal with this? I put my advice down to staff being ill informed, but after this last incedent i really feel i should look into this to stop this happening to others etc, any suggestion?

  10. i too can't get over the way Link speak to you on the phone, they must know they will be recorded. i was also bullied, shouted at and threatened by Link not that long ago, although i didn;t record them i was so distressed (shaking and fighting to hold the tears back etc) i ended up phoning OFT and very quickly (the next day)trading standards took the case on (in which a report was submitted to Link's local trading standards office for investigation (which i believe was a personal visit to their office, but dont quote me!) best thing i did as i didn't even owe them money! see the link below, if you believe they're being unreasonable, dont hesitate to phone the office of fair trading etc, they are very helpful and understanding.


    they've taken my £1.00 CCA fee as payment on the debt i dont acknowledge!

  11. i don't know what you can do about whats already happened (maybe someone else will know) you could write a letter to them pointing out their embarrising mistake tc, but the same thing happened to me (sent to wrong work address, small town etc) and i was mortified! but you know its more common than you think, and they never said anything, they didn;t even let me know they'd received anything from the sherriffs officer etc, twice so far i've had other peoples wages arrestment orders sent to me! obviously a lot of mistakes made in that office! i have to say my debt was paid off without me even noticing it and it was great not to get letters and phone calls pestering me for money. hope you get on ok.

  12. i'm so glad you posted this thread! like others i believe if you owe money you should pay it back (charges/interest etc is another matter) but i have noticed CCA requests are flying out 'willy nilly' - which is great if you dont owe the money and are genuinely trying to get the DCA to understand this/put their fi;les right etc, but if you do owe money and are using it as a way out well ???

  13. *********RESULT******


    Just received letter half an hour ago from Link; quote;


    Thankyou for your recent correspondence regarding the above account number.


    Having investigated this matter your account was passesd to Link Financial in March 2002.


    A notice of assignment letter was sent to xxxxx (an old address so i never received) which confirmed we were the legal owners of the respective amount.


    Telephone calls were made eo XXXXXX (a number i had about 10 years ago????) and a follow up letter was sent to you in march 2003.


    We have noted you have not made a payment since August 2000 and although you do not acknowledge the debt since then, we feel we have tried to contact you within the relevant limitation period, however we will now close our files on this account.





    yipee, thats it. closed file!


    So i am chuffed to bits, all that stress, writing letters, being shouted out down the phone, meetings with CAB/trading standards etc has been worth it, AND of course having this site and the fab forum members at my fingertips:D you rock:D thanks:)

  14. hmm, we think we know the problem here, we are being charged the highest day rate as we are on a 'low' night rate, thing is we dont use owt in the night! no storage heating etc, i've been checking the night meter every day (got to do this for at leat 7 days) and in the past 3 days we've used about 50p. hopefully when i give them back the reading for 7 days they'll change our rate (as a low night rate is diddly squat to us)!

  15. can someone please give me some info. our bills seem to be going thru the roof, as i dont really know what the average monthly/quarter/yearly bill is, maybe someone can share info.

    I've suspected for some time (6 months) that some things weren't right, especially as one of our bills had our old address on? then they said they took a meter reading (when they didn;t) i think they went to old address etc, anyway Scottish Hydro are being quite useless listening to our worries, they say we're using £85.00 a month in electric, we live in 4 bedroom house (2 bedrooms never used) all the usual electric stuff, tv etc, always switch off (never on standby) energy saving lightbulbs etc. we have a gas hob (bottled gas) and the heating and hot water is on a totally seperate scheme (called District Heating) only place in UK to have it, hot water pumped straight into house via under road pipes etc (its a new green thing) so no electric is used at all for any heating. Is £85.00 a month about right then?


    i dont think the meter has ever been changed since house built (30 years ago) every time we query Scottish Power they don't really have anything to say, they say they'll look into it etc?

  16. yey, good for you,:-) before i knew about this site and before reclaiming bank charges was heard of i used to actually cry with utter despair:mad: i, (like every other person) could not get over the fact my bank would take charges off my account, and by doing this make me overdrawn then slap more charges on, all throughout 2005 they took approx £90 a month in charges alone! i've now stopped crying!!!:D but i will never ever forget how low and utterly useless i felt, and how i struggled financially (with 2 small kids) AND at the time they swallowed up my child benefit with their ridiculous charges (think you can stop that now) all i can advise you to do is keep reading all the relevant posts/threads etc and if you dont understand anything, just ask, so many helpful people and supportive people here (thankyou peeps):p

  17. i changed my username recently as i read on here not to put your real name, i suppose it's a good idea to be careful, but in my case i dont mind if the DCA knows i've reported them to OFT etc (they'll soon find out anyway) when they questioned me on the phone why i wanted a CCA i told them i was taking advice from the Consumer Action Group, i was proud to let them know i use this site and if they look they might learn something (maybe a lot of staff at DCA's dont have a clue re; the law) i think this site is earning itself quite a fantastic reputation:D but i take note of what you are saying and i've advised all my friends not to use their real name and home town etc.:)

  18. thats excellent news! i think the FOS is the route i'm going to take too, i live in scotland and claiming more than £3000, the path isn;t therefore that straightforward, as it means chopping up claims into £1500 'summary causes' then do i put the claims in at once or seperately? etc, AND trying to find solicitor/sherriff officer to serve the papers etc! if i lived in england it would be much easier:) but you know, thats what they're there for! (even the banks refer you to them if you're not happy with their refusal to refund your charges)keep us posted re' the other one.

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