Hi, I was hoping to get some advice My girl friend currently has a mobile phone contract with O2. The 12 month term has just elapsed so we went out shopping in search of another phone. We found a deal in the Carphone Warehouse that was of interest so we went with it!!! The deal was also on O2. They didn’t offer her an upgrade option. Upon arriving home my Girlfriend contacted O2 to cancel her current contract and they offered her a much better deal than the one that car phone warehouse have just provided. I was under the impression that everything purchased or signed up for carries a 14 day cooling off period. We soon found out this was not the case. I called up the shop were we purchased the phone and asked if we could return the phone with it being under the 14 day cooling off period. The chap told me that a 14day cooling off period did not apply to this contract with O2. I was confused I called O2 and they confirm that with all of there contracts they offer a 14day cooling off period. We called up the Carphone Warehouse head office and were told us that we could not cancel it. I'm confused! :? My question is this Can the car phone warehouse get away with this??? Can I complain??? Any advice would be gratefully appreciated. My girlfriend is pretty upset about the whole thing. It’s costing her £15 per month extra and she still with the same provider she was before. Thanks in advance Kind regards Kevin