Thanks for that, I've had a read and i'll be speaking to the manager in the morning (Monday). The invoice just lists the items as:

oak desk/studio 8000-66/oak followed by delivery time & price etc.

Hi,

I bought some oak furniture from AHF store in Colchester.

I remember being told it was oak and I believed it to be solid oak.

I can't remember if the sales person said solid oak but I do know that the word veneer never came into the conversation

because I would not have made the purchase.

I just unpacked some of the items and it turns out that they are in fact oak veneer.

I phoned the store who says I need to speak to the person who sold it to me,

but that most furniture these days is only veneer and I probably won't be able to return it!

He said if it had been solid oak it would say so on the paperwork. it doesn't, it just says Oak sideboard etc.

I don't want veneered chipwood and want to return it.

I will be speaking to the manager tomorrow but meantime I wanted a few tips on what I should or shouldn't say and if I do have any rights.

We paid in full at time of purchase by credit card.

yes thinking that myself - but she did say it was in excellent condition, no marks & as good as new. I wouldn't have even contemplated buying something from so far away that had to be collected. my friend picked it up without inspecting it because I didn't ask him to and also because I'm probably stupid in thinking that all people are like myself and trusted she had been honest in her description. I've never come across anything like it before and will only ever pay by paypal in future, this was the first time i'd paid cash and it'll certainly be the last. Thanks for the advice

I've been offered a refund upon return of the table but I'm expected to pay the costs of returning it. Ebay terms say buyer is responsible for return costs but trade descriptions act says buyer should be refunded all postage costs when an item has been wrongly advertised. I did have a quote to have it restored and it'll cost quite a bit which shows it wasn't in the excellent condition in which it was advertised. Am I covered by the trade descriptions act? or do I have to just swallow and return it at my own expense?

Hi,

I've just bought an item of furniture from an ebay private seller.

It was advertised as "used but as good as new with no marks".

I got a friend to collect it as it was a 6 hour round trip and I just couldn't get there.

I was horrified when I saw the state of the table - clearly scratched & marked.

I expected some wear & tear as its vintage, however because of the distance,

I only bought it because of the way she described it.

It was paid cash on collection.

I understand by ebay that they can only ask her to refund me but they can't make her.

I'm also supposed to be responsible for the return costs.

Is this really the case?

is there anything I can do outside of ebay, like small claims court

(providing I can obtain her surname - I do have her address & mobile telephone number).

I'm rather angry that she has tried to blame the condition of the table on my friend who collected it

and hasn't offered me a refund.

I've opened a case with ebay but wanted to get some advice/tips on dealing with this.

Thanks

Thanks for the info - should I contact the dealer and explain that the car is now not fit for purpose? only I think they will just say something along the lines of "wear n tear" (I'm assuming) I want to go prepared with possible answers as I just know they will try and fob me off.

Hi, just wanted to know where I stand. Bought car about 18months ago from Audi dealer. (used car, 2006 plate). the roof suddenly stopped working and Audi want approx. £2000 to repair! the roof is a fundamental part of a convertible (its pretty useless without it). I bought the car with the knowledge that it was built to last - I want Audi to help pay for the repair and I don't think i'm being unreasonable. Whats the best way to go about this, contact Audi customer services first or ask the dealership manager? I have no warranty.

Hi, Thanks very much..

Hi, I need to SAR Santander but I have 3 addresses anyone got the correct / appropriate address please....much appreciated, thanks.

I don't particularly want to upset my bank by letting them think i'm about to claim any charges, this is purely for the benefit of receiving duplicate statements - would it be wise to state this is the SAR letter? & omit the para that says about claiming for charges?

I'll have to SAR my bank just to get copies of statements - cheapest option as I need at least 20! then take it from there. Thanks

yes tried cca but thats a separate issue as its already been to court and judgement registered back in 2003, refund got refused. I'm really only interested in proving my repayments - I pay by standing order via different bank, every month, never failed, dca seems to distribute the money between the credit card and the current account - however, how they do that is their problem, I only know I can prove I pay them £40 each & every month but they seem to have about 20 months here & there missing?! and god knows where the extra £1000 comes into play! They have never provided me with statements - and I have asked - I just recently got this list of payments thru because its about to get paid off and I'm disputing the amount. I even asked them for a copy of the original court claim forms as they're also the solicitors acting for the bank to which I owe the money, but they said they didn't have them! which is why I thought SAR maybe best?

I need copies of bank statements but can't afford the £5 per statement as I need around 20+. Should I just send a SAR - also I'm disputing the amount I still owe to the dca, and don't agree with the list of payments they've just sent, should I send them a SAR also? would the dca have to give me everything they have on file? thanks.

I've been paying an amount agreed at court by standing order each month. the court cannot provide me with copies of the original claim forms so all they provided me with was a letter stating; the amount of judgement (debt), the costs, then the total of those two amounts and the monthly repayment amount and when the first payment was to be paid by. I have nothing else to look back on unfortunately. Now there seems to be a discrepancy between what I now owe and what they think I owe! seems they're trying to say that more costs were added AFTER judgement as well as having allocated some of the payments intended for this debt, to another 2nd debt with the same bank - I have since finished this 2nd debt but the main debt is more than it should be because they didn't allocate the payments correctly!!

I have spoken to community legal advice service and they say that the bank can transfer the money without a variation order - at least i'll be debt free now i suppose, though i'm a bit miffed I can't negotiate a settlement considering they've had a fair whack in various costs & charges! Thanks for your advice everyone.

if the ccj overrides the original agreement/t&c how do I go about stopping them transferring the money?

they already froze the account long time ago. they say their legal dept have checked that they do not need variation order because of the terms & conds. I will phone the court to see if they can help further, otherwise I don't know who else to go to for advice. I opened the current account back in 1989 roughly and I don't have the original t&c to check myself.

my bank are using the rule 5 to take my savings to pay off credit card & flexaccount debt, lumped together as one debt back in 2003/04 -by county court judgement. The bank say they can do this without obtaining a variation order on the original ccj as it is stated in the terms & conds of the flexaccount/credit card! can they do this without a variation order?? need to know asap as they'll be debiting the account by tomorrow! I'm happy to pay them but I didn't want to be frogged marched into it as this now stops me being able to negotiate.

Court says cannot supply copy judgement as file destroyed back in 2003 as no further action was taken but they confirmed amounts, start date etc. However, I have still not heard anything regarding variation order being applied for and have phoned dca today and they say the bank are deciding whether or not to pursue the vo. meantime my money is inaccessible until they make up their minds. Can they keep me in limbo at their leisure?

.....................

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I've spoken to nationwide today and they have already applied to the court to get the order changed at which point I will be able to put in a defence, but any ideas as to what I can say??

I also asked why it has taken so long for them to use the off set rule and they couldn't give me a straight answer - I imagine the court will be on their side as per usual!

I will, and thanks again. will update later.

great, thanks - I'll get onto that first thing tomorrow.

In that case, what would be my defence?