shining light you have just proved my case thanks mate

god i tlike trying to make the mooines belive in our god. UW bussiness model is flawed...... Good luck with npower collection process.

Just wait till UW runs out of cash its just another independent energy. IE used todo the same and it crashed leaving customer owing debt to the big 6. Anycase UW gets it energy of npower, so really it npower under another name8-)

really £24 for both fuels..... you friend is well I hate to say it well.... gullible. The avage for both is £80. It not npower at fault but the broker you choose to change supply they should of set you up on industry average. I dont think npower scammed you i think yo ujust playing catch up with your bill. I know npower are bad but us the customer has to challenge the salesmans claim. it is our responsiblity as igronce is no defence in law

Please make sure you have been using the npower card or key, i suspect that you have been paying e-on by using there card and may have a creidt bal outstaning there. Then ask npower to do a ppm debt transfer, for which there is a fee or get e-on to refund credit bal and pay npower. Speak to npower not mackensie hall and tell them about the key /card issue and ask them to put an hold on the account for 8 weeks untill you have the refund processed. If that fails and your dont have the credit you need to find all your reciepts and send a copy of them to nopwer. OH ask the person on the phone to look on EPPS system for your payment from the PMIP, if thery dont know how do do this raise an complaint and someone will do it for you.

raise a complaint

i think if you being chased by a DCA it better to go to npower direct.raise an complaint.

no its legal the licence conditions of supply from ofgem allow this just have to give you 14 days notice or 64 days for aprice change

npowers sol 19 is the cheapest on market. you just have to put with av customer services mmmmm though choice. Scottish and southern horriffic customer service i been fighting them for 2 year cos they billing me for ameter that sits next door.

nothing worng with the meter all readings fall in line and it kinda supports the 19 units per day i forecasted. It all about getting them off the pp talking to e-on. Are they in reciept of pensioner tax credits if sl e-on may put them on a low social tarriff

i would say either the owl what ever that is or meter is faulty. It needs a kettle test which is you switch off everything that is electric then take ameter read on the meter and that owl thingy. Switch the kettle on let it boil then swich off reapeat you readings see if the difeerent between the mtr and owl start and end readings are the same. I suspect it the owl as it a un certified peice of junk really but it coudl be useful as a guide, not ammisible in court of law as an accepted device. If you think there mtr faulty take a read every day for 7 days and hit the electric compnay with it.

thats why its important to do the analsys and choose you suppier carefully.usually 70/30 split will save you money.But a word of warning timeswitch error in this type of meters abound.so you need to check you bil every billing cycle. Storge heater usuae a kind of E7 that records heat non heat and other usits as well as day. Thnkfully this is being phased out. Meter change cost depends on your supplier some eg e-on are doing ti for free on a green tariff.

PPM meter can be set up to a max of £99.99 , but usually htey get set to bring the debt in over 1 or 2 years. Couple of questions Is you meter a 2 rate- possible transposed readings Is there a Meter tag on ppm that shows the installed reading , then challenge your installed if differs from this Look on your bill and tell me what MPAN area your in as this might effect things , i could use your who S number really, as npower have had problems with PPM in certian area with 2 rate meters,

basiclly is a calulation to see if an E7 or D1T is in your favour. Kind of predicting how TSW will function and manage usage. Npowers web has that tool on it or there customer services will do it. i know they did for me yesterday and i work in the industry as well.70/30 is the typical split but they go in to greater detail they can predict any split basis now.As a side note tha thow they bill TSW issues.

14-18 units a day for all domestics is really good seeing as you have no gas supply. E7 or D1T may benfit you but i wouls ring up you energy supplier and ask then to doa D1T analysis for you.

the meter is anremains the prperty of MOP (meter operator) in your area.That is the foundation of the utlities act 1999 that provides the right of supply compines to entry you property. I would change the metering and be dammed theres little he can do about it,

why bother with UW they are cowboys proberly worse than any of the big 6 switch guys

It look as if i t a right of entry letter issued at day 31 prior to a DCA visit at day 50+. cant tell it too small to see but dont worry unless it a human rights letter that give u 14 days before getting a court date.

Electricity units are usually already stated in kilowatt-hours, so the electricity kWh's figure is ready to use. Gas units need to be multiplied by 31.3 to convert from the units used according to the meter, to kilowatt-hours. Then the gas kWh's are ready to use. This is a rough estimate and the exact conversion details are below. (Or, for rough figures, multiply by 100, then divide by 3). (To convert gas units to kilowatt hours: gas units used x imperial to metric conversion factor (2.83) x volume conversion factor (1.022640) x calorific value (39.7) divided by kilowatt hour conversion factor (3.6) = kilowatt hours used.)(This is the same as: gas units used x 31.3 = kilowatt hours used) If you have a metric meter, you do not need to use the imperial to metric conversion factor (2.83). In this case, the rough estimate is to multiply the metric units by 11 instead of 31.3. However that suggest the you parents summer usage is 9 units perday so over a 91.25 day billing cycle that would =821 kwh/units x 14p(av cost)=£114.94 summer use. you really need to factor 30% on top of summer use to cover winter use so i suggest you parents bill may be for winter £149.76. So i suggest your parent bills maybe for a year £542.24. all calculations are not inclusive of 5% vat and standing charges. you parents usuage is per week £ 10.08 with out vat or stg charges. I think you need to get a credit meter fitted take and DD reduce your cost and get some discounts.

i can understand this but your parents are using just over 3 units perday? that low reallly low? or have i missed summat

sorry but D10s flows are a reason for producing estimated bills. It says with in the the flow if the MOP or DC could get access to your property. the onus is on you to prove that you provided access or phone the energy copany with a read. Estiamated bills are acceptable if the engergy company cant get access to the meter/

just ring npower and agree a payment plan.If they don't do it ask them to raise a complaint that will go through to a specialist team who will manage your complaint. But i fear this at the 2 home visit stage and this is always a precursor to ROE warrant . Talk to npower collections department, if the person on the phone does not do what you need him to do ask to speak to a manager with npower you always get a better outcome with a manager because some of them have a better industry knowledge

this so simple to sort out, just provide the details of your tennacy and when you took over supply, eg you legal tennacy agreement.They will them estimate a start read and bill up to your up to date read. Then ask them to send the other bill to your landlord who has a responsiblity under law to tell them whne it was his responsiblity, when empty and when it was occuiped and by whom. this scernio is is covered in the utlities act 1999, that defulated to european regulations in 2001.

its tough to get late billed applied.Usually they cop out by saying that D10 flows ( routine meter reads) have been no access to meter. I just think the utlities are in a unique situation, there recording device in is your home so it kinda shared responsiblity to provide correct reads to give an accurate bill. No bills for year i can see that happening as the network is victorian and the system that updates it is stuck in 80's. Dont think it the big power compinies so much to blame as the people who own the network and the data collctors and MOPs , eg e-on and United Utilities .From esperince in the industry it really hard to take on MOP as they have a weaker regular than the utilities , in fact in nealy a no code arrangement. May be looking at teh mops and dc we will fix the utlities

but power compinies bill in arrears as a credit facility dont see why the issue is? teh council do the same with council tax, if u go to rob you be worse off.