Jump to content

Admiral Cain

Registered Users

Change your profile picture
  • Posts

    32
  • Joined

  • Last visited

Reputation

1 Neutral
  1. Ive had a google- Are Power 2 Contact really Credit Solutions Ltd? Which is the correct trading name?
  2. That made me smile! Thanks for the reassurance! Two quick questions- 1. Ive addressed the template letter to Karen Hillyer (the letter writer), should I keep it to a general 'Dear Sir/ Madam'? 2. Should I amend the letter to let this DCA know that the 'debt' is in dispute with Barclays.
  3. Thanks for the advice on this thread. Ive found the relevant template letter and am sending it off today. Im concerned they may still turn up though. I am dreading a Phil Mitchell type turning up, even if I now know they have no right of entry or to demand payment.
  4. Found this thread by googling. Thank you because today Power2Contact have sent me notice that they intend to visit me. Thanks for this post and the thread (although obv Im sorry the OP is in this position too). Im feeling slightly worried/ apprehensive about large men turning up to my house.
  5. My concern is that because I refused to give the call centre my mother's maiden name, the account will be given to a debt collection agency.
  6. It was at my mums house, and by the time the payments were supposed to kick in, I can honestly say the whole thing had long since slipped my mind. Its easier to notice if something has happened, rather than nothing at all. Over time I realised that the BB was still on, I checked with mum and she knew about the phone installation debacle with Virgin and insisted everything was now BT- and with no payments leaving my account- I shrugged it off. I should have made sure. But how did they not notice? While I doubt my mother switched on the computer from one year to the next- surely they should have noticed. Should I write to them?
  7. I tried to have Virgin telephone and broadband installed at my mother's house to save on BT bills. Virgin botched the installation- it took almost a month to get the broadband working. The telephone line never went through for some reason. Virgin and BT blamed each other back and forth. The phone remained BT. After I complained, I was offered 3 months free broadband. From this date, Ive never received another communication from Virgin, not a bill or marketing mailout. No DD debit payment was ever taken from my account - and Im not entirely sure one was ever set up because of the hassle over the installation. I assumed payment would be requested after the 3 months was up. Now it is roughly 2 years later and I no longer live there (my mother still does) and tonight Ive had a phonecall from Virgin asking me to confirm the password on the account. I had no idea of the password and she refused to discuss the account with me. She asked for my mother's maiden name which I never would never give out over the phone! How can I find out from Virgin what I owe without having to deal with them over the phone? Also if Ive never been billed or contacted - how was I supposed to pay?
  8. Can I add that although Customer services were perfectly polite, I wasnt allowed to speak to/ email a supervisor or the Area Manager or to anyone who actually makes decisions. How can I accept a no from someone who had no power to yes in the first place? Its a huge company and my custom is not even a drop in their ocean- it would make no difference to them to be flexible, especially as it hasnt cost them anything. Its a human business, not a monolith, even banks negotiate one on one with customers, so why cant Bensons Beds? Delivery was due on May 4th, at this rate, I'll have no bed. But they are guaranteeing that in this lifetime I am not going back to that store. Is there a tired and teary and frustrated smilie?
  9. *deep breath* I went into Benson's Bens in Debenhams and selected a bed frame £199 and a mattress £270. I put down a deposit of £99, leaving £375 to pay. I called up to pay the £100 for the frame and to cancel the mattress and was told that it was company policy not to do cancellations, and that I must have the mattress. I explained: I hadnt paid for the goods yet! I was not cancelling the order in total. I was still happy to pay for the frame. The items had not left the factory. There were 13 beds in stock, so it was not like they made it specially for me. No delivery or any other costs have yet been incurred by the company. They still refuse to allow me to pay the balance on the bed frame and leave the mattress. The shop manager and then customer service have both understood my point, and custoner services was very sympathetic and then re-quoted the company non- cancellations line. Why no flexibility? Any tips on how I can proceed here? I just dont understand the inflexibility of blanketly refusing to cancel ANY goods- even BEFORE they have been delivered or even before they've been paid for. If I dont pay the balance of course they keep my deposit! Id laugh but I feel like crying. Im trapped here.
  10. Sitting here with my mum reading out the responses to her! She is amazed that you all care so much and thanks you all very much for your attention and your advice! Thank you again and she is "very pleased" to have her money back!"
  11. Can I add that although Customer services were perfectly polite, I wasnt allowed to speak to/ email a supervisor or the Area Manager or to anyone who actually makes decisions. How can I accept a no from someone who had no power to yes in the first place? Its a huge company and my custom is not even a drop in their ocean- it would make no difference to them to be flexible, especially as it hasnt cost them anything. Its a human business, not a monolith, even banks negotiate one on one with customers, so why cant Bensons Beds? Delivery was due on May 4th, at this rate, I'll have no bed. But they are guaranteeing that in this lifetime I am not going back to that store. Is there a tired and teary and frustrated smilie?
  12. *deep breath* I went into Benson's Bens in Debenhams and selected a bed frame £199 and a mattress £270. I put down a deposit of £99, leaving £375 to pay. I called up to pay the £100 for the frame and to cancel the mattress and was told that it was company policy not to do cancellations, and that I must have the mattress. I explained: I was not cancelling the order in total. I was still happy to pay for the frame. I hadnt paid for the goods yet! The items had not left the factory. There were 13 beds in stock, so it was not like they made it specially for me. No delivery or any other costs have yet been incurred by the company. They still refuse to allow me to pay the balance on the bed frame and leave the mattress. The shop manager and then customer service have both understood my point, and custoner services was very sympathetic and then re-quoted the company non- cancellations line. Why no flexibility? Any tips on how I can proceed here? I just dont understand the inflexibility of blanketly refusing to cancel ANY goods- even BEFORE they have been delivered or even before they've been paid for. If I dont pay the balance of course they keep my deposit! Id laugh but I feel like crying. Im trapped here.
  13. Thanks all. I have just spoken to the Customer Complaints Centre and threatened them with Bank Fodder and Watchdog! Mum's money is being refunded to her account as I type this! Amazing what happens when they are no longer talking to an elderly lady. He monthly payments are going to be just £5 a month from now on. she had previously been paying £54! So thanks again on behalf of me and my mum!
  14. Quick update. Lloyds made an increased offer to £250. FSO have contacted me and suggested that this was fair. I explained I still wasnt happy simply because it had gone one so long and their investigation had been so inept. I had reported the error so many times and it had taken up so much of my time. Plus the DCA had been so aggresive and threatening in their dealings with me. As if to prove my point, the DCA contacted me this week 'thanking me for my final payment.' I never paid them a penny, never accepted or acknowledged I ever had a debt with them. Grrr. I replied by return of post explaining this. This morning I received an offer from Lloyds via The FSO offering £300 as full and final payment. Do I accept it or do I send them a copy of Intrum Justicia's latest disengenuous missive?
  15. She did that! That led to this letter offering to let her pay only a fiver a month.
×
×
  • Create New...