I agree the credit check is a reasonable request but i dont agree at being charged to add my name to an account that i pay for - it didn't cost us to change the address (luckily!!). I would have left it as it was but they wouldn't speak to me about the account and meant my husband was constantly having to take time out of his work to speak to them if we had any issues (and believe me there have been a few!). No other utility or billing company have asked us to pay to add my name to a bill surely it doesn't cost £10 to add a name to a computer system? I have worked in local and central government, imagine the response we'd get if we said it would cost £10 to add someone's name to a benefit claim....?
The other problem with KC is that they dont allow you to take your number with you when you move although BT do... as a result were regularly having calls for the previous tennant which can get pretty irritating we get enough sales calls of our own without having to answer other peoples.
It would be nice to have the option to go with a different company as i am totally disatisfied with KC's charges and Customer Service. Isn't there an anti-monopoly law and why are Kc exempt?