Thanks for that. Yes, the hardware is covered by warranty but not software issues. I have written for advise and will see if they can offer any. I've looked myself on the net re the boot up screens and easily removed the logos from appearing at the beginning (this was a choice to have or not have, it's no fault) and the screen after is something many people with this motherboard seem to be having and there doesn't seem a fix at the moment. Only a small delay of 3 seconds before XP boots up but didn't know what it was doing. One other small issue once booted up with a sound driver I don't think they've installed, but other than that the PC actually works well with what I've thrown at it today (not literally of course!)

Hi Rich, thanks for that. I read their warranty which allows for alterations as long as you basically don't break the components or negatively affect the PC. I slid the side of the case of and put the floppy where it should be so the hardware is now all in place. Unfortunately on booting up, I'm seeing screens I don't think I should be seeing before Windows loads (the motherboard and Intel logos flash up followed by a message Press Any Key To Continue) and once in Windows, they don't seem to have installed some of the sound drivers correctly. I'll try resolve it with them since I suppose these are now software issues rather than hardware.

As a follow up, I received the PC again today, this time built into a case marked with the company's logo on it in two places (unlike the original case). Now the floppy drive is set back 3cm deep into the case rather than being built so it is not even flush with the front of the case. I presume all that will happen is dust will collect. So I think I have to enact the other things mentioned within this post now as I do not find the rebuild to be of satisfactory quality either.

Thank you very much for the advice, Rosie.

Hi, I have a current situation so just wanted to ask for general advice if I may? On 22nd January this year, I ordered, and paid for, a custom built PC through the internet. The PC arrived 12 business days later (Wednesday 7th Feb). On removing everything from the main box, I could see the box had a small rip on one side. I have a small porch and the ripped side was placed away from me so I didn't see it when the courier delivered it. However, the box damage appeared nothing to be concerned about. When I looked at the PC itself, the plastic face cover (which was loosely attached) didn't fit back true. I then took the plastic side off and saw that the metal casing was warped outwards which meant that the internal bays (hard drive etc) weren't attached properly. I do not believe the warping was due to transit as there was absolutely no marks to the PC case and the thin plastic front cover which sits on the warped metal case was undamaged. If, for instance, someone had stepped on it or something heavy was placed on it, the plastic cover should have cracked and the metal would have bent inwards, not outwards - it was definitely just warped. I called the Company and was told to send photographs, and if I did it quickly, they could try to get the courier to pick it up that day - otherwise, it would be the following day. I sent them and heard nothing the rest of the day, so sent them again the following day. Again nothing. I called on the Friday (2 days after delivery) and was told that the return had been booked online and it was a problem at City Link's end. The PC guy also claimed that the warping was down to City Link! Anyway, the return order was re-booked with City Link for Monday 12th Feb. They collected it in the afternoon. It's now the 21st of Feb and the 3-5 day turnaround for returns has passed. I have written two polite notes to enquire when it will be returned and have had no response to either. I've now waited almost a month since paying and haven't been able to use what I've paid for at all. Annoyingly, as with most things technological, the cost through their site of my specified order is now £60 cheaper than what I paid. How do you think I should approach this? Do I have grounds to get my money back at a certain point or should I wait it out? Thanks for reading:)