Chesham thanks alot for the advice, i will do just that barracad. they did give me a terms and conditions which was as always in tiny writing on the back, it does state that glass and other delicate items r not covered which i except, but the arguement is surely when the sales rep came out and said they are insured up to the value of £500 with the driver being liable for the first £100 that he should have mentioned tiles were not covered, by time he gave the terms and conditions i had already handed over the cheque, the only thing i wanted to know was if my tiles r safe if they get damaged and he gave me the impression they would be. as for packaging they were packaged correctly and they were well protected, but abit of common sense when handling items like that must come into play,all 4 boxes have taken a big impact to the middle of the tile(these were 50x25xm tiles) which has impacted all the way through the rest of the tiles. Oh and also with the driver being liable for the first £100 of any damage if the driver feels its not packaged correctly then he wont take it, thats something else the rep said!

Hi all im after some advice, we run a small tile shop, we usually only get local customers but last week we had a customer fone from Fulham(we r in littlehampton in west sussex) so we took his order for 4 boxes of tiles and charged him for delivery, we didnt have a courier service to deliver so we foned up a courier service who have approached us in the past, they sent out a rep to talk 2 us, one of the first things he said was all everythings insured up to £500 with the driver liable for the first £100 of it, so we paid £160 for a book of 20 tickets which allows us for 20 deliveries nationwide. Fast forward 2 days and the customer rings us to tell us all 4 boxes of tiles r damaged, so i ring the courier service and they decide to tell me they dont insure against Tiles so we wont get money for it, these were thick tiles we sent and every single tile was cracked down the middle which tells me they have had a large impact on them for them to shatter like that. Now my arguement is surely the rep should have told us they dont cover against tiles, i mean he came to our shop which is full of tiles, our business name has tiles in the name for god sake so i think its a pretty important issue to tell us, its £400 worth of tiles damaged which is £400 lost as the customer wanted a refund. The company wont pay out so i dont know where we stand, they dont insure for tiles which is fair enough, but my problem is they didnt tell us this. any help on the matter would be appriciated Nima

hiya, i quit about 2 months ago, my nan has cancer as i think i mentioned, well she had a hospital appointment,it was an important one, anyway i was off on the days she was going so i said id go with her,it saves other family members sorting time off work to go with her then, the day b4 my days off my manager asks me to work, i told her i cant and explaned why and she turned really arsy with me over it, my nan comes first over any poxy job, she has months to live so i cant be working for anyone who is that heartless, things r ok though, i have just opned up a shop with my dad selling wall and floor tiles, wood and laminate flooring and all accessories needed to fit Tiles etc, well it should be open in a few days, so touch wood all should be ok lol

good to see some familiar faces, how r u both?

well hello people, aint been on here for ages, still awaiting my money as im sure most of u are lol

thanks alot Pete:D gonna be sent on a load of Hilton courses in posh hotels around the country, all expenses paid, woooo lol

awww thank you all. extra money will come in handy anyway and thanks Jane x

thanks folks, im abit scared though, im leaving the comfort zone of my current job where ive been for 3 years nearly

hi all, got the hilton job, i start end of the month, gave my notice in at work last night, woo hoo birthday on sunday aswell

just wanted to say merry xmas everyone, thanks for everyones help this past year, wouldnt have had a clue where to start without u lovely people, hopefully 2008 is successful in the claims department for us all merry xmas

pmsl, thank you

freaky started it

its fine, i consider it an honour to have PD lusting after me

PD started it

lol awww have a kiss xxxxx

see, u cant deny it can u, cos its the truth:D

yeah was meant to be 2morrow but they rang to say it might be after xmas now they will let me know, not heard anything more yet so im guessing its after xmas and yeah hope u have a good one aswell hun, sorry i couldnt grant u ur xmas wish of me under ur xmas tree xxx

thanks wendy, will tell her to do all that shes got enough to deal with as my nans terminally Ill with cancer so fonecalls from bullys at capital one is something she doesnt need

lol cheeky not had the date for the second interview through yet so probably wont be till after xmas xx

thanks steven, yeah i understand about 8 days not seeming that much actually. will deffo do as Wendy advises, thanks mate

thanks Wendy, i applicate ur advice there. at the moment no she hasnt offered anything, she has said she will arrange payments with them after xmas. which i think the max she can pay for now is a tenner a month. and yeah after a fone call last week which upset her from capital one i sent them a S.A.R which gives them 40 days, will read through the credit card F.A.Q now just seems wrong how they can get away with ringing every 8 days, once they rang twice in 3 days, i think capital one are **** to be honest, they employ bullys, not people, ive heard the way they speak to her and its disgracefull thanks alot for the advice Wendy

hi all, my mum is about £150 in arrears from a £200 credit limit and for the past 3 months they have been ringing every 8 days, they r all very rude to her as shes not in a position to pay it, she feels really down about it, she accepts she owes them money but its the ringing every 8 days that bothers her, she feels intimidated by it, ive spoke to them and asked them to stop ringing and to contact her by post only but they say they cant, is this true. is there anyway i can stop these what i consider to be harrasment calls?

my halo slipped ages ago hun lol ive now lost 6st in total, im now the weight i wanted to be by january, ive got another 3st to lise b4 im at my overall target weight and thanks for posting the link, once xmas is out the way im starting my quest for more sponsors, there will be no stopping me lol

id do it in a nice way of course i mean look at this little face, who wouldnt employ me? lol

well i think im perfect for the job, ive got nearly 3 years of hotel management behind me, ok its a smaller hotel but im young and eager to learn and ive worked nights for ages now so it wont be a new thing for me, the only thing against me is im not used 2 managing people, i will be in charge of 3-4 members of staff each night where at my current job im on my own. but i can easily boss people around lol