Chesham thanks alot for the advice, i will do just that barracad. they did give me a terms and conditions which was as always in tiny writing on the back, it does state that glass and other delicate items r not covered which i except, but the arguement is surely when the sales rep came out and said they are insured up to the value of £500 with the driver being liable for the first £100 that he should have mentioned tiles were not covered, by time he gave the terms and conditions i had already handed over the cheque, the only thing i wanted to know was if my tiles r safe if they get damaged and he gave me the impression they would be. as for packaging they were packaged correctly and they were well protected, but abit of common sense when handling items like that must come into play,all 4 boxes have taken a big impact to the middle of the tile(these were 50x25xm tiles) which has impacted all the way through the rest of the tiles. Oh and also with the driver being liable for the first £100 of any damage if the driver feels its not packaged correctly then he wont take it, thats something else the rep said!

Hi all im after some advice, we run a small tile shop, we usually only get local customers but last week we had a customer fone from Fulham(we r in littlehampton in west sussex) so we took his order for 4 boxes of tiles and charged him for delivery, we didnt have a courier service to deliver so we foned up a courier service who have approached us in the past, they sent out a rep to talk 2 us, one of the first things he said was all everythings insured up to £500 with the driver liable for the first £100 of it, so we paid £160 for a book of 20 tickets which allows us for 20 deliveries nationwide. Fast forward 2 days and the customer rings us to tell us all 4 boxes of tiles r damaged, so i ring the courier service and they decide to tell me they dont insure against Tiles so we wont get money for it, these were thick tiles we sent and every single tile was cracked down the middle which tells me they have had a large impact on them for them to shatter like that. Now my arguement is surely the rep should have told us they dont cover against tiles, i mean he came to our shop which is full of tiles, our business name has tiles in the name for god sake so i think its a pretty important issue to tell us, its £400 worth of tiles damaged which is £400 lost as the customer wanted a refund. The company wont pay out so i dont know where we stand, they dont insure for tiles which is fair enough, but my problem is they didnt tell us this. any help on the matter would be appriciated Nima

hiya, i quit about 2 months ago, my nan has cancer as i think i mentioned, well she had a hospital appointment,it was an important one, anyway i was off on the days she was going so i said id go with her,it saves other family members sorting time off work to go with her then, the day b4 my days off my manager asks me to work, i told her i cant and explaned why and she turned really arsy with me over it, my nan comes first over any poxy job, she has months to live so i cant be working for anyone who is that heartless, things r ok though, i have just opned up a shop with my dad selling wall and floor tiles, wood and laminate flooring and all accessories needed to fit Tiles etc, well it should be open in a few days, so touch wood all should be ok lol

good to see some familiar faces, how r u both?

well hello people, aint been on here for ages, still awaiting my money as im sure most of u are lol

thanks alot Pete:D gonna be sent on a load of Hilton courses in posh hotels around the country, all expenses paid, woooo lol

awww thank you all. extra money will come in handy anyway and thanks Jane x

thanks folks, im abit scared though, im leaving the comfort zone of my current job where ive been for 3 years nearly

hi all, got the hilton job, i start end of the month, gave my notice in at work last night, woo hoo birthday on sunday aswell

just wanted to say merry xmas everyone, thanks for everyones help this past year, wouldnt have had a clue where to start without u lovely people, hopefully 2008 is successful in the claims department for us all merry xmas

pmsl, thank you

freaky started it

its fine, i consider it an honour to have PD lusting after me

PD started it

lol awww have a kiss xxxxx