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Everything posted by Tecnobaz

  1. Your very welcome, and no real need to thank me, the praise goes to this wonderful collection of information and the help that is provided. Just been looking around and the amount of users saying they will donate but seem to vanish seem unfairly large. This resource would be missed by many if it was lost. The fact that some people have saved thousands and can't spare just a few quid has me quite rattled. Although a donation is just that and its down to personal choice. Rant over....... Thanks again.
  2. See another one now under the posts. Anyway all done, Thanks again to all that helped.
  3. Well I must say what a nice guy maybe a case of split personality, Very pleasant swapped paper work, paid refund back onto the card it was taken from, all done within 5 mins and driving away. Thank you all and can you point me to the donation page of the website please. HaHa I see where now thanks to the link above ^^^
  4. Just had a call from the dealer, I can go today and pick up my old car and my refund.
  5. The DPF filter is not removed, but the guts are and a MOT at present does not check for the correct operation of the Filter.
  6. As I traded in a perfectly good car I don't mind getting it back and company website still has it listed for sale. I was unaware that Debit cards carried any weight as regards charge backs. In the mean time if he calls and has repaired the car do I have to pick it back up?
  7. Thanks for your reply, The car was paid via part x £1500 and the rest paid by debt Card, no finance taken, the car is now with the dealer. This is the copy letter I left with him. Ref: REG**** : REJECTION OF VECHICLE. On18/07/2014 I purchased, and took delivery of, the above vehicle a Ssangyong Kyron from you. On 20/07/2014 I discovered that it was not of satisfactory quality: On the 20/07/2014 the drive belt started making lots of noise. On the 21/07/2014 just 3 days after first getting the vehicle the front drive shaft started making a clicking sound and I was unable to drive it. The following day 22/07/2014 I rang explained the problem and the car was taken in by truck to be repaired, the loan car left with me had no rear brakes as you could hear them grinding and bald front tyres. Rather than risking using the car to get to and from work I took some time off instead. Friday 25/07/2014 I collected the vehicle just before closing and after driving out of town and the first chance to drive at 50mph I noticed a drumming vibration, but as you had closed I could not return the vehicle the same day. I did however did return on 26/07/2014 as you opened and explaining the problem you were not very helpful saying that your mechanic would have repaired it correctly and your driver who drove the car back to your dealership stated that it was ok. I asked for a refund and you only gave the option of exchange, but as you had nothing of similar size, type or value this was impossible. After talking to Tony the salesman who sold me the car I was offered the opportunity for your mechanic to test drive the car, I agreed and met with him. He took it for a drive and suggested that tyre wear was to blame and pointing out that the repair was done correctly and the car had been run up and tested while on the lift in the workshop. Not entirely happy with the answer I have taken the vehicle to a local garage and the result was not the one I was hoping for. Attached is a copy of the invoice/report for the inspection of the hub, as stated both front vacuum parts of the hubs N/S and O/S are corroded beyond serviceable condition and will never hold a vacuum. The work carried out by your mechanic was well below the standard expected and the only true course of action to fixing the problem was to have fitted a new vacuum part to the hub and if damaged a new hub and drive shaft. The repair to the drivers side hub and drive shaft was not carried out correctly because rather than free wheeling as it should in 2 wheel drive mode the hub turns along with the drive shafts, front diff and propshaft, the spinning of these parts in 2 wheel drive mode is the cause of the drumming vibration as the 4 wheel drive system should not be driven above 40mph as stated in the handbook. It is also noted that the passenger side front hub is free wheeling in both 2 and 4 wheel drive modes again the vacuum part of the hub is likely to blame judging by its condition and would also needs a new one and if required also a hub and drive shaft. Without proper repair to both N/S and O/S front hubs the 2 wheel, 4 wheel drive options of this car will never work correctly, the 2 wheel, 4 wheel drive option was the main reason for buying this car. In addition: The steering rack is leaking fluid (lots) The fuel tank is leaking. The noisy drive belt is back. (the new water pump and belt has not cured the problem) I would also like to point out that the central locking/alarm does not work correctly, and makes it impossible on increasing occurrences to secure the car. After locking the drivers door via the key as it does not lock via the alarm fob the whole car unlocks after 20 – 30 seconds. My phone call to you on the 01/08/2014 regarding the faults and informing you that I was rejecting the car because of them was returned and once again you made it clear that a refund will not happen. Section 14 of the Sale of Goods Act 1979 requires dealers to supply goods of satisfactory quality. However, the vehicle is clearly un-roadworthy due to the issues listed above it was parked on my driveway and returned to you on the 02/08/2014 and no longer is being used by myself. You are therefore in breach of contract. With potential repair costs of over £2000 I am seeking a Full Refund. I am legally entitled to reject the vehicle and to be reimbursed for its full purchase price of £3995.00 Or return of my part-x and £2495.00.
  8. Get the filter removed and the DPF software turned off in the ECU search google there are loads of places to get it done £300 ish. If thats all thats wrong with the car and your otherwise happy with it, its just a one off fee.
  9. I bought a £4000 car with 4 wheel drive from a dealer 50 miles away. After just 1 day and 100 miles the drive belt started making a horrid racket and at 147 miles the front drive shaft started clicking and I was unable to drive the car. I rang and after several calls the car was collected and taken back for them to repair. 2 more days passed and the car was ready so I picked it up just before closing and started to drive home. At the first oppotunity to drive at 50 mph I noticed a really strong vibration that was not there before. I tried to get back but they had closed. I returned as they opened the following morning and after explaining the problem was offered to take it myself to the mechanic for a test drive, another 15 miles away. It was test drove and the mechanic led me to believe the noise and vibration was down to tyre wear. I asked what work had been carried out and he confirmed the drive shaft had been repaired correctly and a new water pump and belt fixed the noise. I drove home not entirely convinced that the driveshaft had been done I had an inspection done and the following was found: The front hub/driveshaft now did not freewheel in 2 wheel drive mode and appears locked to the hub, this causes the driveshaft front diff and propshaft to turn and is the reason for the vibration at 50 mph as the car can not be driven in 4 wheel mode above 40mph as stated in the handbook. In addition it was noted the other side is free wheeling in both 2 and 4 wheel drives modes so is also faulty. The steering rack is leaking fluid badly. The fuel tank is leaking. The noisy drive belt has returned so the new belt and pump has not fixed the problem. I rang the dealers and asked for a refund and was told no chance. Bring it in and I will repair it. The fact that both repairs done before seem to have been done on the cheap does not fill me with confidence that it will be repaired correctly and problems are going to continue well into the future. I asked for the car to be collected and was told no just top up the steering fluid and drive it to the Mechanics workshop don't bring it here. I did drive it back to him not the mechanic after all thats where I got it from. On dropping it off I asked again for a refund and the answer was no although I could have an exchange, but as they have no similar sized, age, mileage or value stock it was impossible. I then said I wish to reject the car to which I got the reply I not taking back, I don't have to go on the TS website and read the sub sections attached to that part of the sales of goods act. Rather than argue and longer I left. And here I am, car less I did not ask for a loan car, I did the first time round and was left a car with no rear brakes (you could hear then grinding) and bald front tyre. Rightly or wrongly I left him a letter with all the faults and dates along with a written request for a full refund as I was rejecting the car. Should I resend the letter again via recorded post? Do I need proof that the dealer has been given the rejection and refund request?
  10. Didn't take it back had all the work done by Local Vauxhall agent, Lucky for me the warranty will cover most of the charges, but not all mainly due to the fact they have a cap on the labour rate of £40 per hour.
  11. Got the car back today, aircon works, heater is toasty, no fault code showing and no judder. However I was not allowed to see or get a copy of the job sheet for the work carried out. I can clearly see a new thermostat housing, new coolant, new oil, and a new gasket on the exhaust manifold. But......... now the timming belt is drumming / whining so its to tight. Its going to have to go back again.
  12. No didn't bother with a courtesy car as using the wifes the fact that I haven't got one of their cars means they dont care how long they take.
  13. My main problem now is I just dont trust them or the car, are they going to do it right, lets say for instance fitting a new cam belt when putting it back together. If they have or haven't done this work do I get one fitted anyway? I hate not knowing. It was sold to me serviced with 12 months MOT, on a closer look around the car when I got home the air filter was as black as the ace of spades the rear light had water in it and the lens misted up, two tyres on the drivers side were snow tyres the the two nearside were just legal normal road tyres. They seem a bit of a bodge job dealer to me I will never use them again or recommend them either.
  14. It just gets better I call asking when I'd be getting my car back and was told its in bits mate not for a few days yet. So I asked what they were doing, the reply was the heads off the gasket has blown we are waiting for new valve seats from Vauxhall your lucky this has happened now mate its gonna save you loads cause they always need doing around 80,000 any ways. The car started well and ran well. What they are doing or not doing but saying they doing is realy doing my head in. I'm not sure if I want it back. A 1 owner car with 54k on the clock should not need a top end rebuild. If I wanted a car thats had major work done on it I'd have bought the car for alot less.
  15. Took it back last week..... Still there waiting parts for arrive they say.
  16. Hi maybe just unlucky but I have a Zafira b 1.6 the clutch judders, the air con dosent work, the heater is only luke warm at best and the spanner light comes on with code p1113. Would you fix the faults? or try to get a refund from the dealer and buy another? I purchased the car on the 1st May and have driven 800 miles over the last 4 weeks. Bazza
  17. All clipped in a its own file next to some other files that I've been trying to sort. One thing I would say to anybody reading this thread keep on top of the paper work and file it all in dated order, when I needed to photocopy paperwork for the court I knew where it was without it the end result could well have been different.
  18. Thanks CitizenB, its quite a good feeling taking on the powers that be and winning.
  19. I wrote to the Court and they have replied confirming that the case has been discontinued.
  20. I have a letter stating the claim has been discontinued from BC. Just that I'd assumed the court would send an official one.
  21. Called court and they confirmed that the case has been discontinued. Been waiting for a letter confirming now for 14 days, so rang again and was told the court do not send anything its just on there systems. Is that normal practice?
  22. Yes I already sent it, the stat interest claimed for was £0.00 according to their claim. UPDATE : Letter from BC today, We confirm that we have received updated instructions from our client to discontinue these proceedings. You will receive notification of the discontinuance from the Court in due course. I will follow this up with a phone call to the court mid week. A big thank you to all that helped in this matter.
  23. Thank you for that, whats you thoughts on sending defence via the online system rather than post.
  24. First draft of defence, I do not acknowledge any debt owed to the Claimant “Arrow Global Limited”. In the particulars of claim sent to me through the court, the Claimant claims that “the defendant agreed to pay monthly instalments”. I categorically refute the claims that there was ever an agreement in place between myself and the claimant. The Claimant has not provided any documentation. Since being issued with the claim on xxxxx, I have been working relentlessly to obtain any kind of relevant information from the Claimant and their solicitors. I sent a CPR 31.14 request on the xxxxx which was requesting a copy of an agreement that was mentioned in the particulars of claim. Along with the CPR 31.14 request, I also sent a CPR Part 18 request for further information to be returned to me within 7 working days. I sent both requests via next day delivery and I have included both requests and confirmed delivery for your consideration. (Doc 1a, 1b, 1c, 1d) I did not receive any information back, only letters from the Claimants solicitors dated xxxxx saying that they have “referred the matter to our client and will revert to you as soon as we are in receipt of instructions” and that they “request an eight week extension”. (letters attached Doc 2a, 2b) On the xxxxxx, I wrote back to the Claimants solicitors asking for them to answer my Part 18 request as these questions should not need to be referred back to the original creditor, and I also wrote to the court asking whether an application had been made by the Claimant for the 8 week extension that they were requesting. (letters attached Doc 3a, 3b, 3c) After taking further advice rather than waiting I sent the Claimants solicitor a CPR 15.5 request, asking for the defence date to be extended from the xxxxxx to the xxxxxxxx. I wrote that I would undertake to notify the court. This letter was dated the xxxxxx, a copy and proof of delivery has been submitted. (Doc 4a, 4b) I have no reply to any of these letters sent since the xxxxx from the Claimant or their solicitors. This has left me without the information needed to file a full and complete defence at this time. It is therefore respectfully requested that due to the non-compliance of the CPR 31.14 and the Part 18 requests for further information, that the case is dismissed or stayed until the Claimant provides the relevant documentation on which their claim relies.
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