Recently my mother passed away after a battle from cancer. Whilst going through everything my dad was looking for her life insurance documents and what he thought was life insurance turned out to be MPP and just in my dads name at that!
They took a mortgage with Woolwich in 2003 which was interest only as they had an endowment which has life insurance built into it. This endowment is going to pay out as she has died however they took an additional £20k which wasn't covered hence why dad thought they had given them both life insurance to cover it.
My dad has been down to see the manager and a letter was then sent to him saying that they always recommend MPP blah blah and that there was a 30 day cooling off period etc but they beleive everything to be as discussed.
Where does my dad stand on this? He honestly thoought they had protected both of them for the additional borrowings in the case of death.
Is it a matter of tough luck, you should of read the policy details?