This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Hi I bought an electric scooter on a Group on offer, although sceptical, I trusted group on. When it arrived my fears where confirmed and it hasn't got the torque (power) and I wanted to return it. I had the usual perfunctory instant non-help and then no one got back to me. When I approached the company Sto Racing Products, they had the attitude of "what did you expect" and that I had negated their returns policy by even riding it once. I rode it for a 100m and new it was no good. I approached them to complain to no avail and also group on to no avail. I want my money back and I don't even expect to be reposting it, I have threatened to take it further and no response. I have also checked on ebay and all the scooters of that power rating are considered "kids" and this was not the case in the advert. What can I do

the Particulars of claim form text is to long 1048 charcters and the text is 1548 help

Any News, I just got my offer increased to £990 going to fill in the form they have charged me another £150 since then

I know, I ment Cats, someone should take that off for her safety !

Thanks Cat I hope the moderators will remove your details though its a bit dangerous isn't it ?

Hi Cat Your just a bit ahead of me in the process, well done I got the same letter they said 'goodwill gesture' £330. I'll do the same and wont accept. They then offered you £1500 or something, thats them on the run surely. The LBA letter isn't quite right seeing though they have responded and given me an offer, did you just customize this a bit. I don't want to cock it up!

Thanks for your help I'm sure it's annoying but there is an awfull lot of FAQ there and it's a bit daunting

yes one was on the electoral roll in my time here i've probably shared with 6 people why should i have to record all there movements ? I'm just a tennant I think you get a discount if your alone in the house (or say you are) and a 25% reduction if anyone is a student bills are getting right out of hand gas electric were being screwed down while they all make fortunes

Hi Ok done my spreadsheet they owe me £2.5k. Got my letter from the template library asking for a refund. Do i submit the spreadsheet to the halifax or not ? Thanks

Hi I live in a shared house, they have saddled me with the cost of the whole place and for everyone who has lived here in that time. I have approached them a number of times and apparently it's my responsibility because i still live here. I don't understand why I've got to record the dates of everyones else's movements and possibly pay for the tax if they can't be found. I have no forwarding addresses. I just want to pay my share. I have bailiffs final notices and it's going back to the council for there next move. What's going to happen ? any advise gladly received

Thanks

Thanks

Hi I've got my statements back and the Halifax owe me a shed load now where is this spreadsheet do I need to make an exel spreadsheet with all the charges and dates to put my claim in (as this will take me a long time) or just add it all up Thanks

Me too guys I've checked my statments back to 2001 and they have charged me thousands £28, £30, and £90!? charges as notified ! good god, I did'nt realise that they where ripping me off is there any good banks out there ? I'll keep you posted on my progress Thankyou