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ICY

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  1. On my statements, purchase interest 1.87% MONTHLY thats not the annual rate On the spreadsheet I have simply copied their purchase interest amounts from the statements
  2. Managed to save the spreadsheet as a PDF so can upload it, I have entered every transaction from my statements and ignored anything to do with the £1400 as they have already stated that shouldn't have happened. Their letter today claimed they have put it all right and my balance is now £1800.45, this clearly shows otherwise, if the have completely rectified the mistake which they have admitted my account should be put back completely as it was without the balance transfer. I have used the purchase interest amounts on each months statements to get to the interest figures, I have no idea if these are correct as I have no idea what balances they are taking these figures off.
  3. This makes it virtually impossible to work out what should have been charged when they mess up like this. As you say interest is charged on your total balance from the last time the interest was charged or from when the transaction took place until a certain date, my point is what is this date they take the balance that they base the interest figures on, because in the example above the statement date is the 13th and on that date the balance was £2637.12, the interest rate is 1.87%, this isn't £51.75 that I have been charged, there seems no logic to it.
  4. Could it be they calculate the interest from the payment due date the previous month? Lets take my statement on 13/10/11 as a random, the start balance is £2637.12, the end balance is £2548.87 interest is £51.75, on the previous statement it states payment to be received by 9/10/11 the balance on this date is £2497.12 the monthly interest rate is 1.87% When are they basing the interest amount from, if I can figure that out I can work out exactly how much the account should be at if the £1400 never happened, they may be right but I have a feeling they aren't.
  5. Letter has arrived, "Blah blah - backgroud from what I told them then - Your current balance is £2375.67 which includes the £1400 which was transferred to your current account and £575.22 which you have received in balance transfer interest. (Wish I had received it, it went on my statement and I paid it odd terminology) Due to the way in which payments are allocated, your payments have been applied to your outstanding purchases balance and not the balance transfer meaning that your balance transfer interest has not been reducing and your purchase interest has been (no mention of why some months the BT interest rises and some it falls when the rate is fixed and amount does nothing but rise, makes no sense) When your payment of £1400 was transferred to you, this should have not been processed as a balance transfer as you rightly stated, it was a refund of your own money and in turn you should not have received balance transfer interest. However had the mistake not have occurred, you would have still had the £1400 balance as purchases as apposed to a balance transfer and would therefore still have received interest however your payments would have been reduced each month rather that only paying off one part of your balance. (Absolute rubbish I made it clear that I paid into this account by mistake when I had intended to pay somebody else, Santander would have never had this money so I would have never spent it with them, they know this from the letter I sent, this is an attempt to get out of paying back compounded interest) I apologise that when you requested the refund of £1400, this was processed as a balance transfer rather than an adjustment on your account. In light of this, I have refunded interest charges totaling £575.22 to your credit card account. Therefore your remaining balance is now £1800.45 I have also set your account to 0% interest for the balance transfer until 1st August 2015 If there is still a remaining balance after this date, interest will be applied again. I hope this is sufficient time for you to pay the remaining balance. I can confirm that the correct procedures were followed when you requested to opt out of the interest rate increase and the interest rate is correct on your account. Please note you will still receive purchase interest until your purchase balance is cleared. Your balance of £1800.45 is correct had the balance transfer not occurred (really??? Compounded interest??? Will look into that, I am sure that's not right) I apologise for the inconvenience this has caused and I have arranged to credit your account with a further £5 as a gesture of goodwill. This will credit your account in the next 5-10 working days. Alternatively if you are not happy with my response you can refer your complaint to the Financial Ombudsman Service.
  6. I am unable to save the spreadsheet as an xls and cant upload as xlsx which is what it is saved as, can I email it to someone who can save as xls for me and upload ?
  7. I have got the balance and available the wrong way round, they have refunded £602.77 by the looks of it, yet there have been no recent transactions or and pending transactions. The £1400 was never borrowed so shouldn't be showing now, its the interest that is in question
  8. I havnt received the letter yet, however I have just logged into my account online and my available to spend (which is irrelevant as the account is closed) was £524.33 last month, it is now £1,127.10 a difference of £602.77
  9. Oh ffs, I shouldn't be allowed out on my own. I sent a complaint letter to bank, they replied with an email stating that the complaint had been resolved and a letter was on its way to me and to expect it within the next 5-7 days I keep trying to upload the spreadsheet but for some reason I cant save it as an xls
  10. Is anyone who gets interesst rates properly able to spare half an hour or so and look at the spreadsheet I have with all the figures on it, the interest amounts changed but dont seem to correlate to how the balance is going up and down, this despite no interest rate changes
  11. ok, I have managed to find the 2 missing statements and the letter they sent me about the rise in APR which I rejected and closed account, amazing what you can find when your determined enough. Looking through the spreadsheet I have removed the amount for the balance transfer and just used payments in and out, and tbh it makes no sense, I have found the monthly interest on my statements, and the monthly rate does not change at any point during the account from 1.873 the letter informing of interest rate rise states going from 24.9% to 29.9% as of 1/4/13 however the interest charged seem to fluctuate quite a bit and does not seem to correspond with the previous months balance. I really cant get my head around this at all, the regular interest charged doesnt seem to correlate to any amount, it is as if the interest amounts have been made up. I desperately need someone to look at this spreadsheet who really understand interest rates fully, I feel I am out of my depth here, I know somethings not right but I cant figure out what it is
  12. It gets better, I have added all transaction and payments on my statements (at least up until march 13 as I have a couple missing then so haven't gone further just yet) and they have been compounding interest by the look of it, as they have been charging interest on total balance which includes the "balance transfer" interest Once the other statements arrive that I have ordered then I will get a full picture, but I can say so far in 8 months up until 8th march I have been charged 231.57 in balance transfer interest alone, I have no idea how to work out how much regular interest I have paid on this amount on top. the balance transfer interest amount rises month on month
  13. Will do. I am just waiting for copies of 2 statements which I cant find before I can act. I feel like I have been done over for a very simple mistake, which I notified them about immediately
  14. So I am not the only one that thinks this is very wrong then? Think it may be letter writing time again :/
  15. It did foolishly when I received statements I file them, I check online often but that only shows a total interest which looking at the statements is actually normal interest and balance transfer interest added together, it is not split down seperatly on online banking
  16. Basics are I accidentally paid it in, they paid it back out again to my current account, and now I have an outstanding balance transfer balance for something they havent actually paid out for all they did is return my money. I simply asked them to recall the payment I had made in error. I vaguely remember being told there would be a fee to move this money back and this is reinforced by the Feb 12 statement where it says balance transfer fee £42 then there was a credit for balance transfer fee and it looks like the £42 was then added onto balance transfer balance if that makes sense.
  17. On 6th January 2012 I accidentally sent a £1400 payment to my credit card account instead of paying someone on my list of payments from my current account, the credit card one was underneath the person I wanted to pay. When I realised my mistake I called the bank (all accounts with the same bank) They said they would send the payment back to my current account, however ever since then I have been hit with balance transfer interest, and the BT balance has been constantly growing ever since, as has the interest on the "transfer balance" Something else which doesn't make sense is the BT interest is stated as 1.873% yet even with my card balance consistently dropping every month sometimes the interest has been higher than the previous month, I rejected a proposed interest rate rise and was offered the chance to close the account pay the balance off at the previous rate which I accepted, so my interest rate should never change now, I don't see how the interest can change so much on a solid rate, it doesn't appear to follow my balance. With the balance transfer interest the rate has never changed from 1.873 however there seems to be no sense to the amounts compared to the balance, sometimes its higher than previous month and sometimes lower The "balance transfer" has risen every single month the amount was originally £1400 and now the transfer balance is £2017.22 with over £550 already paid in balance transfer interest and the transfer outstanding balance has risen to £2017.22 that's over £1000 more than the amount that they put back to my account. I was never at any point told that this would happen, I was told that they would transfer the amount I had occidentally sent to my card back to my current account, both accounts are with Santy. Can someone please help as I cant get my head around this, is does not make any sense.
  18. Ignorance is no excuse? How dare you be so rude, if I am honest I find this remark very ignorant. A tenancy agreement is a legal contract, is it not, so how can there be legal terms that they don't bother to put in, agents are supposed to be professionals who know their field and relevant statutes and should make sure their clients are fully aware of ALL requirements that form part of the contract. But if they did that then they wouldn't be able to cash in when the tenants only find out after its too late. I am not disagreeing to statutes, what I am disagreeing to it the consumer not being informed of their requirements. This is a very important key point of the tenancy agreement, it is not something which is trivial, if tenants are required to give notice on a set date THEY SHOULD BE MADE AWARE OF IT, had this happened then the notice would have been given and the move date altered to suit, thereby not wasting almost £300.
  19. The tenancy was a 6 months ASH tenancy which is around 4 year old. If this is a requirement on leaving the property why doesnt it form part of the tenancy agreement, very few tenant will be aware of this, surely the whole point of a tenancy agreement is to provide all the relevant rules and regs and requirements one of which would include what to do on termination. Any legal contract should have all the terms enclosed. she was also being bugged to let them in to take photos and was told the property had to be clean (fair enough) and in a position to be photographed, she is moving out she has boxes piled up everywhere, being a wheelchair user it is a hard task to get everything packed up in the packing process theres now not much room anywhere.
  20. would end the tenancy around the 4th however when this was submitted to the agents they said the tenancy will not cease until around the 28th. I have not got her tenancy agreement yet, but I have a copy of another agreement from the same agents and it has absolutely no mention of how much notice is required on vacation of the property. Are they right to demand that she keeps paying for over 2 weeks rent which is outside of the months notice she given them and when they will be in possession of the keys? The difference is £200-300 I don't have the exact dates with me unfortunately so having to guess a little, but there isn't likely to be much different
  21. Actually you are indeed correct. My tablets play havock with my brain funactionability and I often dont see what right in front of me. However that aside the simple statement Does insinuate that the way if I don't pay they wont be able to collect and if they cant collect then as with all memberships a natural conclusion of this is that memberships then lapse, they are misleading me by sending me this email as I have now found out they know that that it matters not to them that my card expired, they sent me the same email in March May June July September October each time i just assumed ah thats ok it will just cancel and thought nothing more of it, things have got ultra bad financially with me and every single penny is crucial these last 2 months its then that I started a spreadsheet covering every payment on it was the last credit expert i then saw a email like above so didn't put the payment in for this month and was really shocked when it came out, its only this month I realised what was going on. I have been lax with finances up unti recenly and it has cost me.
  22. I am a bit confused here. I keep getting emails from credit expert telling me that my card details are due to expire in 25 days I have been getting these every month now and they very clearly state that my membership is going to expire if they don't receive my card details I do not wish to keep paying for this service I cant afford to pay the £10 every month right now so I didn't bother giving my card details when I got my new card, I have logged in to find that under the card details section there is no information yet credit expert have still been taking 9.99 every month despite telling me almost every month that my membership would expire if I don't provide my card details, I didn't want their service so didn't bother providing my details therefore assuming that the contract would end. How on earth can they charge me when they don't have my card details, and why aren't they terminating my "membership" as they state they are going to do. [ATTACH=CONFIG]46860[/ATTACH]
  23. The point is I will be paying less to the debt with a PPM and they will keep me longer, I am paying the maximum I have available to me, which is nowhere near my consumption, and if they are going to court to get a warrant then I should be able to put my case forward, I am not trying to get out of paying, I am paying the most I can, they refused my payment offer, which will pay the debt off much quicker than by using a PPM, they are being unreasonable by making these threats as that will benefit them financially, I want to get it paid as quickly as I am able and get away from these leaches.
  24. I am not paying through a PPM, when I can pay the same amount through my bank without the risk of running out of gas and not being able to cook a hot meal for our daughter, they can adjust the PPM to whatever they like same with a DD, it is extremely inconvenient, more expensive and I would have to pay to have it removed. If I cant get to the shops to top up then I would be without Gas, I have a neurological condition which has a major effect on my life, including my memory, there's a good chance of totally forgetting to get gas, which also means I would be forgetting to pay the payment plan, what I have set up is a guaranteed way for BG to be paid every month without fail. I am not paying them more than I need to and by installing a PPM it will cost more. The whole organisation seems to go out of its way to constantly try new ways to bleed every last drop out of people, including threatening legal action (which would almost double the bill after they charge for this action) despite receiving payments
  25. My usage since the last bill 2 months ago was 41 units, that's going to be less than £40 for 2 months of gas so I would be paying money off the debt and for the usage, BG stated that I wouldn't be covering my usage with the payments I have put to them without even knowing what my usage is. The fact is they DID block the transfer for a £16 bill which was at the time 14 days overdue, resulting in an extremely high bill which wouldn't have been so much had they allowed the transfer to go ahead, when my wife spoke to the call centre she was told to send in proof that the SO had been set up, I hope they will be listening to that conversation in their investigation. I have contacted them with a payment offer, this is the most that is available each month had you read the full thread you would see that, to try to demand more than twice of the amount of money available after being told many many times over the phone and then to write rejecting a payment offer is sheer madness the only reason I see for them doing this is so they can escalate things and add charges and fees on top of the debt meaning I would never be able to get rid of them, they have already written saying they have passed the debt to a collections agency (who will probably be part of the same group) saying that they will be sending someone round to collect the money, this AFTER I have made a payment offer and the balance has reduced as they have received payment, they then go on to threaten disconnection and say it will add £256 onto the bill, this seems to me to be a way of making sure that I cant leave them, or a way for them to get a prepayment meter fitted which is not happening. I could understand had I made no attempt to pay, but I have made a legitimate offer and they now know that payments have been made as I said they would. The MD at Centrica is now looking into this matter and all I can do is wait and keep making the payments.
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