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hannahbarrett

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  1. I am on the site now going through all the steps. It says i have to pay at the end of my claim? How much is it and can i claim this back? Thanks Hannah
  2. Funnily enough it has been exactly 28 days since i sent the 2nd letter. I have heard good things about MCOL, i am on there site having a read through now & going to get a court date. One i have logged the claim & have recieved a court date, is it then in the hands of the court & alliance and leicester or do i need to wright another letter? Thanks Hannah
  3. MORE HELP NEEDED! I SENT MY 1ST LETTING ASKING TO RECLAIM MY BANK CHARGES & RECIEVED A LETTER BACK WITHIN THE 14 DAYS. THEN FOLLOWING THIS POST I SENT MY LETTER ON MONDAY 23RD JULY 2007 & ASKED THEM TO REPLY WITHIN 14 DAYS OR I WILL TAKE FURTHER ACTION. THEY HAVE NOT REPLIED SO WERE DO I STAND NOW & WHAT DO I NEED TO DO NEXT? THANKS HANNAH
  4. Thanks for that, were abouts can i find the letter for it! Cheers Hannah
  5. I have just been on that link & its for a letter if they havent replied? do i sent this one again? x
  6. Hi there! I used the template off this web site & started i need a response within 14 days, in which they have done... i will now type the letter out for you which i recieved this morning... Dear.. thank your for contacting us regarding fees which you feel were unfairly debited to your account. while i understand your concerns, please be assured our fees are reasonable and competitive with those made by other financial organisations. the office of fair trading (OFT) has commented that they consider the level of late payment fees for credit card payments, which are quite distinct from a banks fees on current accounts. discussions are ongoing between the banks and the OFT regarding current accounts and once the outcome is known A& L will reviw its position as appropriate. as well as making our customer aware of our fees when opening accounts, we also continure to do so through outr website, our branches by telephone and on the back on statements. in view ofthis, i do not feel that you have been unfairly charged and regret that i cannot agree to refund your fees. i enclose a copy of our complains leaflet which explains the steps we take to deal with complaints and what to do if you are unhappy with any aspect of our response. if you have any further questions regarding yous account our customer service telephone num is shown above. yours sincerely l monks customer services
  7. Hi All... Wondering if you could help my. Im up to my 2nd stage of claiming back bank charges! I sent my letter & summary of the total of chargs that have occured on my account. & today i have recieved a letter back basically saying that all the £400 worth of charges on my account are fare... I have been through the letter templates, but they all apply to people that have been offered less than charges back for or a cheque recieved etc... I was just wondering if anyone could help me with the next step! Any replys would be much appreciated. Many thanks Hannah
  8. Hi there Rob & all... I have followed to steps & sent the letter off to claim back £400 worth of claims i also recieved this letter back (i presume it is a standard letter to for people off) Iv read up on the first step but as im looking on the site i cant seem to find any letters to help me out for the next step. Help would be much appreciated. Thanks Hannah
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