Nope, no cards can be deleted or bank accounts deleted whilst they are suspended. The ridiculous thing is that A is in a neg balance to the same amount that B is in credit!!! It would be so straight forward in my logical mind, but they just will not assist me. I guess my question really is, do they have the right to hold my funds? Legally I mean?

Hi Thanks for your reply, I appreciate it A card from account A can't be added to B, I have tried and get the error message that the card is already in use by another PayPal account and PayPal also advised the same over the telephone. Account B is already verified, they simply want me to add a card to confirm details. I have mentioned the tracking issue many many times. International Signed For via Royal Mail was used and this can not be tracked online to the door, only to the country. It would appear that overseas buyers are now wise to this and it's a common [problem]...as I have found out to my cost.

Hi I could scream! I have been going around in circles for a week with PayPal and am getting nowhere. I have two accounts with them A - an eBay account and B - a personal account which is used to accept donations for a website I run. Account A has a - balance due to their ridiculous system. I shipped two items which a buyer says they did not receive, I sent tracking info to PayPal but they still found against me. Account B has a positive balance and they have frozen it, asking for more information. The info I can give, I have. But two steps they want completing are bring account A back to a 0.00 balance and also to add a credit/debit card to Account B. I can't add a card as the two I have are attached to Account A. They just won't listen to this! My arguement with them is, take the funds from B, put them in A and we'll all be happy. Nope, won't do this. So, my only option as far as they are concerned is to wait 180 days and then the account will be unfrozen. SIX MONTHS???? Can they do this? Does anyone know what legal rights they have to link my two accounts and freeze one because the other is in a negative balance? Phew, thanks for listening, I hope my rant makes sense!

My statements have arrived today - persona named is Andrew Barnes Data Protection Team UC Hawcksworth NW 5001 Swindon SN38 1NW

Hi all My first post here, on the road to getting my money back! I just want to be absolutely sure of the address I send my first letter (asking for statements) Could someone please confirm that it is Data Protection Team, Nationwide Building Society Kings Park road, Moulton Park Northampton NN3 6NW Thanks!