Thank you for your sound advice, josamolly, but I'm starting to think that it was so long ago and, yes, I do feel like I've been shafted by HSBC, but I don't have the balls to go through with this. I'm broke already, so I couldn't afford legal advice if I needed it. I have three children now, so as you can imagine I'm also a little strapped for time. There's so much stuff to go through, and to be quite honest I'll probably be the one that gets told to get knotted. I'm too scared to go ahead with this after five and a half years of moaning about it. Thank you to everyone who read my post and to those who felt I needed a few kind words.