Jump to content

sduffield

Registered Users

Change your profile picture
  • Content Count

    27
  • Joined

  • Last visited

Community Reputation

1 Neutral

About sduffield

  • Rank
    Basic Account Holder
  1. Received my cheque for £109.87 yesterday. It took just under 6 weeks from posting the compensation form.
  2. Good news. After a long conversation with Thomas Cook on the phone yesterday, spelling out that the proper procedure had not been followed as the updated invoice and e-tickets were sent before the official letter, (effectively TC jumping the gun and assuming that I would accept the change), the manager of the shop called today to offer a full refund of the deposit. I wonder whether they realised that by sending the official letter advising of the change and outlining my options after they had sent the changed invoice and e-tickets, they had made a huge mistake as the had not adhered to the rules stipulated in the Package Travel Regulations.
  3. Thanks for the advice. I am trying to get someone from Thomas Cook to discuss the issue, however it is near on impossible to get any callbacks from their representatives. The only problem with doing a chargeback is that the deposit was paid nearly 10 months ago.
  4. Yes I have the original brochure which shows superior room as £NIL supplement and a photocopy of the new brochure showing £7 pppn. What actually started this was I received an email on Sunday with an invoice/e-tickets attached. It was only when I looked closely at the invoice/e-tickets that I noticed the change of room type. No other notices/letters had been received at that point advising of the issues.Yesterday I received the official notification from Thomas Cook advising of the issue with the swim up rooms. However the letter states that if I accept the alternative room, then I am do do nothing and a new invoice and tickets will be sent out. Unfortunately Thomas Cook had already sent new invoice/tickets out on Sunday, thus removing my right to decide if the room change is suitable. At no point during the booking did Thomas Cook advise the swim up rooms were not built.
  5. I have booked a 2 week stay at a new Egypt hotel for August 2014. The booking was made at a Thomas Cook store in May 2013 and the brochure states that the new hotel will be open in January 2013 (which it was). The room type booked was a swim up room which attracted a £7 pppn supplement. The other room type we could have booked was a superior room (slightly larger than a standard room and has a sofa) which did not have a supplement. It was one of the stipulations that we advised Thomas cook that I booked the hotel on the understading that I paid the supplement for the swim up room (the swim up room was the important bit of the booking). However we have now been advised that the swim up rooms are not built and therefore our booking has been changed to a superior room. Unfortunately the latest brochure now states that the superior rooms incur a £7 pppn supplement whereas the original brochure did not. Thomas Cook have so far, refused to remove room supplement for the swim up saying that the new room type is the same price as the original booking. Thomas Cook has advised that they do not see this as a major change, however I beg to differ as the swim up room was stipulated as a "must" when booking and I do not believe the room type offered is not comparable to what was agreed in the contract (swim up room would have had it's own personal pool and can be accessed from the room terrace whilst the superior room does not have that facility). Would anyone be able to advise on my perdicament?
  6. Unfortunately ACS Law and others do have to permission from the client to pursue alleged copyright downloaders/uploaders so therefore they have a legitimate claim. Sending letters demanding payment is not illegal in the UK and this is why the speculative invoicing industry has sprung up in recent years.
  7. Just a quick note for those whom still have outstanding letters to reply to. There has been a test case where the duty of care was tested in a court of law and found that one person can not be held responsible for the actions or losses by third parties. The case was Smith v Littlewoods Organisation Ltd in 1987. The judge residing on that case said "The law does not recognise a general duty of care to prevent others from suffering loss or damage caused by the deliberate wrongdoing of third parties. A closer relationship between claimant and the wrongdoer is required to establish such a duty" Therefore the account holder can not be held responsible for any wrongdoings, damage or loss caused by third parties in civil law.
  8. There's actually more microwaves leaking from your domestic microwave oven compared to the actual power that the satellite dish would receive.
  9. Yep I've done 6 surveys in the last 3 weeks (although 4 of them had already the amount of participants required and therefore just got 50 points), which has pushed my points over the 2000 mark for the 3rd time. I do find that once you have accured the qualifying points, they convert them to airmiles very quickly.
  10. I threatend them with Breach of Contract and the Unfair Terms Act. My argument with them was even though they breached their own T&C regarding the none-payment of commission, I couldn't impose a "late-payment" fee of my own, whereas Kays could. This situation is in breach of the Unfair Terms Act. It took about 10 phone calls, 20-odd emails and 6 different people before someone with an once of brain worked out that I could take them to court over the Unfair Terms. Pam Read is very good. She is from the CEO's office, in Skyways House, Speke, Liverpool. Their contact number is: 0844 292 1000. It was Ms Read who managed to sort out my complaint.
  11. This is very weird. Last night I received a e-rewards survey, the first for 3 months.
  12. We need to find out whether ACS Law have used individual IP addresses in their court orders, or have they used blocks/range of IP addresses. It maybe that they have seen an IP address using p2p, but then used whois utilities to target the whole range of IP addresses in that subnet.
×
×
  • Create New...