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Thanks this is good news ............. although I am still unclear as to how I can go through the moneyclaim site ie in England when the branch that has my account is in Scotland ie when asked for the defendants address it must be in England .....do I just pick my nearest RBS branch in Yorkshire ? If so do I need to write to that branch explaining my intentions etc and giving them the link with their scottish colleagues ??

I have gone through the process as advised in the website - obtained statements from RBS for last six years, written requesting the £7k in charges over the period and they have now offered me £1,800. I've rejected this and would like to lodge a court action. My account is with a scottish branch but I live in England. Do i lodge the action in England or Scotland ? Thanks