been away for a weeks holiday got back yesterday.... lba expired on the 28th March. Got a letter from Barclays to say they are looking into my complaint and they need to collate more info!!! ive sent them all the schedules etc! the end of the letter says they will contact me again on the 27th April. Ive got my N1 at the ready as my lba has expired do I just carry on and get to the court???

I had this on my online statement to..... I sent a e-mailed question to there complaints department and it had mysteriously vanished the next day!!! the reply to my question was "we are unable to answer you please feel free to visit your branch"

letter before action just give them another 14 days..... in template section. im no expert by the way!! just at about same stage as you.... AD

ive sent the Letter before action today see what happens!? AD

same response I had Ive sent my LBA today.

Diary 13th March 2007. Sent LBA today.:o AD

got standard letter back saturday with complaints leaflet etc... sent schedule on 28th January. There letter was dated 10th March and it says it has just been passed onto us!! I will stick to my schedule and send the LBA on the 14th?? im sure this is correct. anyway this is my diary ............. AD

your just a little ahead of me so am reading this with much interest. Good luck ad

is there any chasing up to be done or do I just send them a LBA when the 14 days are up??

good luck........ cant wait to hear!! AD

right after lots of highlighting £1430 in 6 years done schedule without interest! sending off with letter 2 tomorrow. now shall I send it to leicester or P Townsend the S.A.R man??

am I being stupid?? ok I dont think I can claim account charges! and all I need to do next is to write the 2nd letter and schedule the charges inc interest 8%? and send it off to Mr Townsend is this correct?. On my copied statements my interest has been charged shall I just add that to the schedule or let the template work it out!? somebody help............ AD

ive just received my statements and just have a couple of questions: can i claim back account charges? because there seems to be loads! also have only got statements from 2000-2007 can i not claim before that as ive had my account for over 10 years?

thanks for that just read your threads... well done very inspiring to read AD

Just got new statement through and they have charged me another £90 which really helps me out!!!! On the day that barclays have announced profits of 7.1 billion arrrggghhh..... And still waiting for my statements.......

Hi Ive sent my first letter to Barclays and am waiting now, after there response for my statements. Look forward to spending time reading threads etc etc. They received my first letter on the 26th January. Do I need to chase them up?

Thanks, As far as the pre 2000 ones go, do they still need to reply within 40 days ???

Advice needed, I sent my first letter on the 26th jan to Barcleys London and got a reply back today 1st feb from cheshire. here it is: DATA PROTECTION ACT We refer to your letter of 26 Jan which was passed to this dept for comment due to your request for certain information, relating to bank charges, under the terms of the Data Protection Act ("the DPA"). Please be aware the bank is under no obligation to present information according to any particular format. Therefore your request to assemble a schedule of charges is yurned aside. You may of course obtain this data from copy statements and these will be supplied to you in the next few weeks without charge on this occasion. We would advise however, that statement information prior to 2000 is stored manaully rather than on computer. Therefore if your account was opened prior to this time, there may be an increse in the time required to collate the information you have requested. I apologise in advance should this delay be cause of any inconvenience to you. As regards to your mention of "manual intervention", the DPA does not oblige the bank to comment about internal policies and procedures. Furthermore, in context of managing day to day transactions arising from out of order accounts, the bank does not hold the information you have requested in a form that would be covered by the DPA. Whilst aggregated information is retained for statistical purposes, this would not constitue "personal data" ubder the DPA and therefore would not be covered by a s.7 DPA subject access request. For avoidance of doubt, the fact we do not generally record information in a way that is caught by provisions by the DPA, is in no way an admisiion that there was no such manual intervention. As the bank is provivng copy statements on a complimentary basis your payment is returned herewith. Does the plan remain the same get the statements add my charges then move on ????

Ive just sent my first letter to Barclays and I cannot wait to see how much I have been charged becuase I know its a lot!!!