I also got the same letter but when sent my LBA on the 8th August I got a letter dated the 15th August saying that the bank need to make investigations into the points I have raised and that I will be contacted as soon as they are complete. Though I haven't heard anything to date.
laaljocky replied to JMio's topic in Yorkshire Bank and Clydesdale Bank and Northern BankI've just came home tonight to receive not one but two letters from Fiona Mitchell at the Clydesdale. She states in the letters that "the bank has sought to amend its systems in order to be able to provide this information to all our customers" and that "we are therefore pleased to confirm that we are now able to provide you with a copy of your Bank Statements produced prior to July 2005". Well done to JMio and company for fighting as it seems to have worked and thay finally backing down. Can't wait to go through those statements when they finally arrive.