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Jim0203

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  1. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  4. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  5. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  6. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  7. Hi, This is about an experience I had in an Apple Store, so I hope I'm posting in the right forum. Apologies in advance if this is the wrong place for this post -- if that is the case, please let me know where to post I bought an Apple Watch earlier this year, and about a month ago it stopped working. I noticed a crack in the display, and sure enough it was cracked right the way across from the left to right, bang in the middle of the screen. Because of the way the watch works, this effectively kills the touchscreen and makes it useless. Now, because the watch it now useless I had a really good idea of when this damage would have occurred, and that day I didn't leave the house until into the evening and then wasn't doing anything that risked damaging the watch. Also, I would expect that the force needed to damage the watch would be such that I would remember doing it; but I don't. I took the watch to the Apple Store in Edinburgh and explained all of this to the guy working there, but he said that in Apple's view this was accidental damage (i.e., my fault) and that they would charge me for any repairs. The cost of repairs was over £200, which I wasn't prepared to pay. Is there anything else I can do here? It seems to be my word against theirs, but I'm not sure what the law says in this scenario. I might also have another way to approach this, as I think I bought the watch from John Lewis. I'm guessing consumer law is focused on my relationship with them, rather than my relationship with Apple?
  8. Hi, Thanks for the clarification; I've dropped the phone back in to T-Mobile now for them to repair - they reckon it should take 2 weeks, which seems pretty reasonable.
  9. I've had a K850i on an 18 month contract for about three months now. In the past week or so it's developed an annoying fault: the three touch buttons at the bottom of the screen only work intermittently. I've tried updating the phone's firmware and doing a "master reset", but the problem is still there. I'm going to go back into the T-Mobile shop but I know they are going to try and send the phone away for repair. I'm not happy with this, as I'm pretty sure that under the Sale of Goods Act or the Supply of Goods and Services Act I should be given a replacement phone there and then. Am I right in thinking this? And is it SoGA or SoGaSA? I'm guessing the 2nd as I didn't buy the phone outright. Furthermore, from seeing similar complaints from other people on web forums, I think the fault might be bad design, so I'd like to get a different phone. Am I entitled to do this under the law? Thanks in advance to anyone who's able to answer my questions!
  10. I've had direct experience of Virgin throttling P2P, so it does happen. A student of mine's husband is using P2P on his computer, and after he's been uploading/downloading for more than a few minutes the "down" speed automatically drops to 15kBps. He is downloading copyrighted material, but so what? It's not the job of businesses to enforce the law.
  11. Whether their staff know about the law (and are told not to respond when the law is mentione) or they don't know about the law (because they aren't told about it and, in BT's case at least, because they live in India, they would have no reason to know about it), I think it's time that legislation is passed which enforces corporations to go to "reasonable lengths" to work within the law, rather than just trying to shirk it like they do now. The whole point of the law, at least in theory, is to protect less powerful people and institutions against more powerful people and institutions, so I think it should be put to work in this case: kind of like the Unfair Terms in Consumer Contracts Act, which has led to so many people getting their bank charges back.
  12. SUCCESS! I went to see my student last night, and he had a brand new replacement router, sent out to him by BT. I also had a call from them on my answerphone. What's irritating about this, though, is the number of people who don't know the law and who would have just taken BT on their word and paid for a new router. I think it's time that the law is changed, so that BT are legally bound to train their staff to be aware of the SOGA and SOGASA. But I doubt that will happen in the near future...
  13. Just so you all know, I've now written to BT demanding a new router/repair under the SoGaSA. It turns out that my student is in contract until January next year! I haven't had a reply back from BT yet but I will give them the benefit of the doubt and assume things have been messed up by the postal strike. It's a good point about mentioning the forthcoming renewal (or otherwise) of the contract. I'm still not sure whether I just want to get the end result sorted, or whether I'm up for a proper fight whereby I try and get BT to stick to the law and admit that they're sticking to the law...
  14. He he! Yeh, I originally got that tip from a guy at PC World tech support. I thought he was pulling my leg to start with but it's sorted out three laptops for me now. It's the only positive thing a PC World has ever done for me (or anyone, I suspect). Before you send off the laptop, you could try pchelpforums.com. They are a really good, knowledgeable bunch of guys and might be able to offer some advice.
  15. I just came across this browsing the forum. Jesus, you've had a really hard time. One thing that might help is that you may be able to get Income Support for the period that you were off work sick. My girlfriend is self-employed and got knocked off her bike by some guy who ran a red light and then failed to stop, and it looks like she'll get Income Support - althought it might be too late for you to claim. Probably worth a go though. On that note don't expect anything out of the dole office - I think they are the only organisation in the world whose business model means they have to provide the worst possible service. If you were in Scotland I'd recommend Edinburgh Claimants - Edinburgh Claimants - who are a really great bunch of guys. You might still get something out of calling them; they might be able to recommend a similar service in your area. I hope you manage to go to the police over this, although I do understand the problems involved with doing that. Have you considered filming them when they threaten you? You can get some very discrete cameras from Maplin. Not sure if this would be admissable as evidence though. Good luck. All this sort of stuff should have been sorted out in society many years ago, but with everyone going freelance it just makes things more difficult.
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