Hi thanks for the response, phoned halifax/BOS on monday 5th march to see if they were anywhere further with my claim and they said a letter ha been posted that day.
So i waited in anticipation to see what it would say, and low and behold they are now saying that they will have a response to me by the 5th of April.So phoned them again and they say that they are allowed eight weeks by the financial ombudsman to respond.
Also i was looking at some of the threads about splitting up claims in the courts and you may only being able to claim once and i would not want this to happen.
I also checked the Financial Ombudsmans site to see about the Eight week timescale that the bank was talking off and true enough there it was but it also said that if you were unhappy with the banks decision then you should send a complaint to them.
So any advice would be most helpful as I am not sure what to do now