Jump to content

satin

Registered Users

Change your profile picture
  • Content Count

    15
  • Joined

  • Last visited

Community Reputation

1 Neutral

About satin

  • Rank
    Basic Account Holder
  1. Yeah I understand your point but not all shops will misuse the personal details. I know for a fact my store does not do make use of the personal details because I am the one who is reposnsible for all the receipts being stored.
  2. The company that I work for does not do anything with the refund details, it is kept in a box for a year wherre after a year it is destroyed. Only admin people are allowed to access the data.
  3. Because it wasn't faulty, the shops can impose restrictions on how they could process the transaction as long as it complies with DPA. So I think stores can refuse any customers not wantimg to give their details out. Sounds fair to me
  4. So, if they had any problems with transaction such as the amount not being credaited to your account (if paid by card), how is the shops supposed to contact you? The procedure is the for a reason.
  5. Yeah i agree with you, I work in as shop in which i process refund transactions and I get few customers now and then who refuse to enter their details. I'm like thinking to myself don't bother returning items (non-faulty) if you do want to give your details.
  6. It's incase the card's chip does not work and not all card have a chip and pin function.
  7. Out of curiosity, I would like to know when customers refund any items to most stores, do the customers have the right to say no for not giving their name and addresss for the refund?
  8. So are you going to tell us what they did to you that made you that happy? I'm quite interested in it.
  9. lol, i didn't know he was that high up. Though he he has head of customer care or something.
  10. try this email add: james.murdoch@bskyb.com i had few problems with sky and the guy sorted it out for me very quickly. He is quite high up, so he will get someone to deal with your problem. Don't bother emailing the customer as it takes them 7 days to reply back to you each time.
  11. Hull, Clough Road, I just thought that they generally do not accept internet goods. Had no reply back from customer services yet.
  12. So how come they are not accpeting internet goods when it claerly states in their websites? Thanks for you reply.
  13. Just sent an email to customer services so hopefully they should reply back soon.
  14. Last week, I ordered a heater from Curry's online store but I decided not to keep it. In the website, it clearly states that online goods can be returned to anystore and the delivery charge will also be refunded. So, my mum went to one of the store for a refund, but the sales assistant at first rejected the refund because she said that they do not return goods from online. My mum brought a copy of the terms and conditions where it states you can return online goods and still they refused. So she demanded to speak to the manager. The manager also said no but in the end he said that the only way that they can do it is if they put the item through as an faulty but would not refund the delivery charge. My mum decided to exchange the heater for another expensive one but still could not receive the credit for the delivery charge. This is so out order because in the website it does say that you can return to any store and be able to receive the delivery charge back. I am now going to contact customer services to complain about the store's policy and why i did not receive my delivery charge back. Do you think that I will get any action from the customer services regarding this?
  15. Last week, I ordered a heater from Curry's online store but I decided not to keep it. In the website, it clearly states that online goods can be returned to anystore and the delivery charge will also be refunded. So, my mum went to one of the store for a refund, but the sales assistant at first rejected the refund because she said that they do not return goods from online. My mum brought a copy of the terms and conditions where it states you can return online goods and still they refused. So she demanded to speak to the manager. The manager also said no but in the end he said that the only way that they can do it is if they put the item through as an faulty but would not refund the delivery charge. My mum decided to exchange the heater for another expensive one but still could not receive the credit for the delivery charge. This is so out order because in the website it does say that you can return to any store and be able to receive the delivery charge back. I am now going to contact customer services to complain about the store's policy and why i did not receive my delivery charge back. Do you think that I will get any action from the customer services regarding this?
×
×
  • Create New...